About Air Algerie

Air Algerie, the national airline of Algeria, has an extensive history of connecting Algeria with the world. Established in the mid-20th century, the airline has grown to symbolize Algerian identity and hospitality. Throughout its operation, Air Algerie has expanded its reach beyond domestic borders, establishing routes that link to various continents including Europe, Africa, Asia, and North America. This expansion reflects its mission to enhance the global presence of Algeria and facilitate cultural and economic exchanges with other nations. Over the decades, Air Algerie has consistently updated its service offerings and operational strategies to adapt to the evolving needs of the global travel market. The airline boasts a diverse fleet that enables it to offer a wide range of services, from passenger transport to cargo operations. The selection of aircraft within its fleet allows Air Algerie to operate both short-haul and long-haul flights, thereby serving not only the major cities of the world but also smaller, remote destinations that are influential in promoting regional connectivity. This strategic fleet composition ensures that the airline can maintain a flexible schedule and adapt to both the density of demand on popular routes and the specialized needs of more unique destinations. By continuously updating its fleet, the airline also strives to enhance fuel efficiency and environmental sustainability, aligning with global efforts to mitigate aviation's environmental impact. Air Algerie is known for its customer-centric services, which emphasize the traditional Algerian hospitality. The airline provides a variety of onboard amenities designed to enhance passenger comfort and create a memorable travel experience. This includes catering services that feature a blend of Algerian and international cuisine, reflecting the country's rich culinary heritage and diversity. Furthermore, Air Algerie places high importance on customer service, providing training to its staff to handle a myriad of customer interactions with care and professionalism. The airline's commitment to passenger satisfaction is evident in its proactive approach to customer feedback and its continuous efforts to improve service quality in responding to the dynamic expectations of global travelers. Through these efforts, Air Algerie aims not only to transport passengers but also to promote Algeria's cultural richness and hospitality, making every flight a showcase of Algerian warmth and generosity.

Overall Value for Money

2.2

From 5 reviews

Seat and Cabin Space

2.8

From 5 reviews

Customer Service

2.8

From 5 reviews

In Flight Entertainment

2.8

From 5 reviews

Baggage Handling

4.0

From 1 review

Check-in Process

4.0

From 1 review

Meals and Beverages

3.6

From 5 reviews

Recommend Airline

40.0%

From 5 reviews

Latest Passenger Reviews for Air Algerie

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Norrie Sanders
Norrie SandersNov 17, 2025
Lufthansa

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

3 / 10

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