Mawaz
from Pakistan - August 18, 2023
Flew Economy Class
Never ever flying with PIA again. Absolutely horrible management and service.
Book PIA only if you don’t like peaceful flights or your hard earned money.
If it were up to me, I’d give this Airlines negative rating. Even 1/10 is being extremely generous.
Mishaal
from Canada - July 5, 2020
Flew Economy Class
Never flying from PIA again. Horrible, horrible airline, terrible ways of handling customers. This airline is scamming everyone with their outrageous “policies” during the current pandemic.
Lubna
from United Kingdom - March 26, 2020
Flew Economy Class
I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this.
When I rang the airline contact centre, I spoke to an agent on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights.
When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me.
I am so disgusted this is the kind of service PIA provide to it’s loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
Mohammad
from France - January 15, 2020
Flew Economy Class
Great experience..
Ahmed Abdul
from United Kingdom - November 10, 2019
Flew Economy Class
Excellent
all the time
every time
for the price we pay, its excellent