Airline & Safety Ratings

Aegean Airlines Review & Aegean Airlines Safety Ratings

Aegean Airlines

Safety rating : 6/7  Rating Criteria | Safety Rating Breakdown

Product rating : 3.5/7  Rating Criteria
Airlineratings.com presents our independent Aegean Airlines safety ratings and reviews.


Country of Origin: Greece  |  Airline Code: A3 and LH

URL

Booking URL

Full Service Carrier

See Passenger Reviews for Aegean Airlines See Editors Airline Reviews for Aegean Airlines

Aegean A320 Picture: Facebook/Aegean
Economy Class cabin Picture: Facebook/Aegean
Drinks service Picture: Facebook/Aegean

In Flight Product

Economy Class

Domestic
  • Beverage service offered on short flights (less than half an hour); snacks served on longer flights
  • No in flight entertainment
  • Seat pitch of 30 inch with 3 inch recline
  • No blankets, pillows or amenity kits
  • Baggage allowance of 1 x 20kg bag unless travelling on a "Go Light" fare which does not include baggage (though it can be purchased on line)
Intracontinental (Within Europe)
  • Snack or light meal and nonalcoholic beverages served depending on flight time
  • In flight movies on London to Greece flights only
  • Seat pitch of 30 inch with 3 inch recline
  • Baggage allowance of 1 x 20kg bag unless travelling on a "go light" fare that does not include baggage (though it can be purchased on line)

Business Class

  • Choice of two hot meals with Greek wines on international flights; cold meal on domestic flights; welcome drink offered
  • In flight entertainment as in economy class
  • Seat pitch of 33 inch with 3 inch recline; middle seat in each row of three kept free
  • No blanket or pillow
  • Baggage allowance of 2 x 32kg bags

History

  • Founded in 1987 but scheduled passenger services did not commence until 1999
  • Partnership with Lufthansa since 2005
  • Greece's largest airline in terms of passenger numbers
  • Joined Star Alliance in 2010
  • Takeover of Olympic Airlines by Aegean in October 2012 with both airlines maintaining their brand names and logos

Major Strengths

  • Aegean will own 90% of the Greek domestic market once merger with Olympic is complete
  • Full service airline offering more flights in and out of Greece than any other Greek airline

Subsidiary Airlines

  • Olympic Airlines

Alliances

  • Star Alliance

Aircraft Types

  • A319
  • A320
  • A321

Passenger Rights*

Denied boarding

When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example - food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

Cancellation

You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances. 
In addition the airline must offer you the choice between:

  • reimbursement of your ticket within seven days;
  • re-routing to your final destination under similar conditions;
  • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

Long delays

You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

  • two hours or more for flights of 1,500 km or less;
  • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
  • four hours or more for flights of over 3,500 km outside the European Union.

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

Baggage

If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.

People with disabilities and people with reduced mobility

Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

See the airlines Conditions of Carriage here

For details of legislative obligations under EU regulation click here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

To lodge a complaint with the airline, click here

To lodge a complaint with the EU click here



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

Click here for more information about our Aegean Airlines reviews and safety ratings system.

TWITTER CONVERSATIONS