
United Airlines
About United Airlines
Passenger ratings
Overall Value for Money
2.1
From 473 reviews
Seat and Cabin Space
2.6
From 468 reviews
Customer Service
2.5
From 479 reviews
In Flight Entertainment
2.5
From 379 reviews
Baggage Handling
3.2
From 58 reviews
Check-in Process
3.1
From 62 reviews
Meals and Beverages
2.5
From 404 reviews
Recommend Airline
20.5%
From 492 reviews
Latest reviews
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We had a very bad experience with United Airlines. When flying back from Dallas to Stockholm on July 28, we were told at check-in that we had no checked baggage, even though I had already paid for it in advance and showed them my booking confirmation. The staff was extremely unhelpful and rude. I was there with my husband and two toddlers for nearly an hour, but they still forced us to pay $75 extra, otherwise we would miss our flight. I was told to contact the travel agency later for a refund, which is completely unacceptable. The agent even said that we should change our tickets if we didn’t want to pay again. No empathy, no help. I will avoid this airline in the future and recommend others to be cautious, especially when traveling with children.
1 / 10

Overall a very nice experience. Good seats, good space, setback screens with charging connections and Bluetooth. I have nothing bad to say.
9 / 10

Overall, I hated the Premium Plus concept- a waste of money. Don't fall for it. Economy seats are tiny. If you 6' 5 forget and spend extra money to fly more spaciously.
4 / 10


