United Airlines Review & Safety Ratings | AirlineRatings.com

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United Airlines Review & United Airlines Safety Ratings

United Airlines

Safety rating: 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 3.5/7  Rating Criteria
Airlineratings.com presents our independent United Airlines safety ratings and reviews.

Country of Origin: United States  |  Airline Code: UA

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United Airlines 737-800 Picture: United Airlines
United long haul Economy Class Picture: United Airlines
United First Class Picture: United Airlines
United Business Class on the 787 Picture: United Airlines
United First Class Picture: United Airlines
New style economy seats for short haul fleet

In Flight Product

Economy Class

Flights to Asia, Africa, Europe, the Middle East, South America and the South Pacific
  • Complimentary full meal service with mid-flight snack service (snacks for purchase) on longer flights and light meal served prior to arrival on longer flights; nonalcoholic beverages served complimentary as well as beer and wine; spirits available for purchase
  • Audio/Video On Demand on 787s some 777s and 767-400s; shared cabin screens on 747s; shared cabin screens or personal screens on other aircraft; headsets provided.
  • Seat pitch of 31 inch with 17 to 18 inch width and 5 inch recline
  • Blankets and pillows provided
  • Baggage allowance of 2 x 23kg bags but varies with flight
  • To find out the in flight entertainment, in flight meal offering and seat pitch for your flight click here and in put your flight number
Within North America and Central America
  • Complimentary snacks to economy-cabin customers on flights within North America, to and from Central America and between Honolulu and Guam. In addition, a variety of snack boxes and small meals available for purchase on flights longer than 2 hours; breakfast, lunch and dinner available for purchase on most flights longer than 3 hours which depart prior to 8 pm; nonalcoholic beverages served complimentary; wines, beers and spirits available for purchase
  • Personal screens show over 100 TV channels referred to as 'DirecTV' on 737s and 757-200s operating on transcontinental routes for small fee; shared cabin screens or personal screens with a choice of 9 channels on most other flights; no in flight entertainment on Regional United Express flights; headsets available for a fee.
  • Wi-Fi progressively being introduced and is available for as little as $2 on flights less than two hours. In seat power and USB ports are available at every seat on transcontinental routes operated by the 757
  • Seat pitch of 31 inch with 17 to 18 inch width and 3 to 5 inch recline
  • Only credit and debit cards accepted for purchases
  • No blankets, pillows or amenity kits provided
  • Baggage allowance of 2 x 23kg bags but varies with flight
  • To find out the in flight entertainment, in flight meal offering and seat pitch for your flight click here and in put your flight number

Premium Economy

Select flights
  • Currently being fitted to some 737s, 757s, 767s and 777s
  • Similar to Economy Class but with a 36 inch seat pitch
Transcontinental Services Only
  • Identical to Economy Class within North America and Central America but with the addition of in seat power and complimentary headphones

Business Class

On flights to Canada, Guam, Caribbean, Latin America, Hong Kong, Ho Chi Minh, Singapore and Tokyo
  • Multi course meal served on flights longer than 2 hours; beverages including alcohol served complimentary; welcome drinks offered
  • Audio/Video On Demand on 787s, 747s and some 767s and 777s; personal screens show over 100 TV channels referred to as 'DirecTV' on all 737s and some 757-300s; shared cabin screens on other flights.
  • Seat pitch of 36 to 38 inch with 6 inch recline but varies with aircraft
  • Blankets provided
  • Baggage allowance of 3 x 23kg bags but varies with flight
  • To find out the in flight entertainment, in flight meal offering and seat pitch for your flight click here and in put your flight number

First Class

International
  • Multi course restaurant quality meals served with beverages including cocktails and after dinner liqueurs; mid-flight snack served on long flights as well as a light meal prior to arrival; welcome drink offered
  • Audio/Video On Demand on all 767-300s and 747s and some 777s; personal screens with choice of 16 channels on other flights; noise canceling headphones provided; USB port and in seat power available on all 747s and 767s and some 777s.
  • Seat pitch of 78 inch with 31 inch width and transform into fully lie flat beds
  • Duvets, pillows and premium amenity kit provided
  • Newspapers offered
  • Baggage allowance of 3 x 23kg bags but varies with flight
  • To find out the in flight entertainment, in flight meal offering and seat pitch for your flight click here and in put your flight number
Transcontinental Services
  • Meal service on flights longer than 2 hours; complimentary beer, wine, spirits, soft drinks and freshly brewed coffee; welcome drink offered
  • Audio/Video On Demand on 747s and some 767s and 777s; personal screens show over 100 TV channels referred to as 'DirecTV' on all 737-700s, most 737-800/900s and some 757-300s; shared cabin screens on other flights.
  • Seat pitch of 36 to 38 inch with 6 inch recline but varies with aircraft Blankets and pillows provided
  • Baggage allowance of 3 x 23kg bags but varies with flight
  • To find out the in flight entertainment, in flight meal offering and seat pitch for your flight click here and in put your flight number

United Business First

Most flights to Africa, Asia, Europe, India, the Middle East, South America and the South Pacific, and flights between Tokyo and Bangkok, Seoul, Singapore and Taipei
  • Multi course restaurant quality meals served with beverages including cocktails; mid-flight snacks served on long flights and light meal prior to arrival; welcome drink offered
  • Audio/Video On Demand on 747s and 757s and some 767s and 777s; remainder of 767s and 777s have personal screens with 9 or 16 video channels; in seat power on some 767s and 777s; in seat power and USB ports on other flights; noise canceling headphones provided.
  • Seat pitch of 74 to 77 inch with 23 to 23.5 inch width and transform into lie flat beds on 747s, 757s and some 777s and 767s; seat pitch of 55 inch with significant recline on other flights
  • Blankets, pillow and amenity kit provided
  • Newspapers offered
  • Baggage allowance of 3 x 23kg bags but varies with flight
  • To find out the in flight entertainment, in flight meal offering and seat pitch for your flight click here and in put your flight number
Transcontinental Services
  • Multi course meals offered include appetizer, salad, choice of entrĂ©e and ice cream sundae; variety of cocktails, beer, wines and non-alcoholic beverages served; welcome drink and pre-arrival refreshment offered
  • Personal media players and noise canceling headphones provided; personal screens show over 100 TV channels referred to as 'DirecTV' on all 737-700s, 757-200s and most 737-800/900s; Wi-Fi Internet access available for purchase on most aircraft; in seat power and USB ports available.
  • Seat pitch of 55 inch which transform into lie flat beds in first class and reclining seats in business class
  • Pillow, duvet and amenity kit provided
  • Baggage allowance of 3 x 23kg bags but varies with flight
  • To find out the in flight entertainment, in flight meal offering and seat pitch for your flight click here and in put your flight number

History

  • Originated from the Varney Air Lines air mail service, which also founded Varney Speed Lines later becoming Continental Airlines
  • Changed name to United Airlines in 1934
  • First airline to operate 767s in 1982 and 777s in 1995
  • Purchased the Pan Am Pacific division in 1985
  • Purchased Pan Am's route to London Heathrow in 1991 making it one of only two airlines able to fly between America and London until the open skies policy in 2008
  • Launched its own low cost subsidiary, Shuttle by United, in 1994 which operated until 2001
  • Co-founder of Star Alliance in 1997
  • After September 11th 2001 terrorist attacks, the airline entered a period of financial hardship and applied for bankruptcy protection
  • Merger between Continental Airlines and United airlines in March 2012 changing Continental branding to United's with United's logo changing to Continental's logo
  • Regional offshoots Continental Express and United Express also merged to become United Express.

Subsidiary Airlines

  • United Express

Alliances

  • Star Alliance

Aircraft Types

  • A319
  • A320
  • 737-700
  • 737-800
  • 737-900
  • 757-200
  • 757-300
  • 767
  • 747
  • 777-200
  • 787
  • ERJ 135/145, CRJ200/700, Embraer 170, Bombardier Q400, ATR 72

Passenger Rights*

Denied boarding

If a flight is oversold (more passengers hold confirmed reservations than there are seats available), airline personnel must first ask for volunteers who will give up their reservation willingly, in exchange for compensation of the airline’s choosing.

If passenger is denied boarding involuntarily, he/she is entitled to a payment of ‘‘denied boarding compensation’’ from the airline except in special circumstances.

On domestic and international flights, passengers denied boarding involuntarily from an oversold flight are entitled to compensation if passenger is offered alternate transport which results in a delay in arrival time as follows:

            0 to 1 hour arrival delay - No compensation.

    1 to 2 hour arrival delay - 200% of one-way fare (but no more than $650).

            Over 2 hours arrival delay - 400% of one-way fare (but no more than $1,300).

When lengthy delays resulting from denied boarding arise, passengers will be offered accomodation at Deltas contracted hotels or a credit voucher for up to $100 if accomodation is not available. 

Cancellation

In the event of flight cancellation, diversion, delays of greater than 90 minutes, or delays that will cause a passenger to miss connections, United will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees. Passengers may also choose to be re routed on the next available flight that has seats in the purchased travel class.  United may arrange for the passenger to travel on another carrier or via ground transportation.

If overnight accommodations are available at United's contracted facilities, United will provide the passenger with a voucher for one night‘s lodging when the delay is during the period of 10:00 pm to 6:00 am. United will provide free public ground transportation to the hotel if the hotel does not offer such service.  United will provide snacks and/or meal vouchers in the event of a delay caused by UA that extends beyond normal meal hours or whenever lodging is required.

Long flight delays

If major delay is experienced, passengers will be rerouted on the airline’s next flight with available seats. If the delay was caused by events within the airline’s control and the passenger does not get to his/her final destination on the expected arrival day, reasonable overnight accommodations as outlined above will be provided, subject to availability.

Lengthy Tarmac Delays at US airports

U.S. and foreign air carriers do not permit an international flight to remain on the tarmac at a U.S. airport  for more than four hours without allowing passengers to deplane subject to safety,  security, and ATC exceptions.  This applies to small hub and non-hub airports, including diversion airports.

U.S. and foreign carriers are required to coordinate plans with Customs and Border Protection (CBP) and the Transportation Security Administration (TSA)

Notification of the status of delays must be given every 30 minutes while the aircraft is delayed, including reasons for delay, if known.  Drinking water must be provided complimentary once the delay is over two hours. 

Baggage

Notice of a claim imust be presented to an office of United within 24 hours after baggage is lost or damaged. 

Liability for loss, damage or delayed delivery of checked baggage is limited to the actual value of the baggage or $3,400, whichever is less, unless the passenger declares a higher value for loss of baggage, not to exceed $5,000.00 including the $3,400 standard liability per passenger and pays the airline a one-way rate of 1 USD per 100 USD of declared higher value.  Click here for more information baout lost and damaged baggage claims. 

People with disabilities and people with reduced mobility

Passengers should notify the airline of the need for assistance at the time of booking or 48 hours before and check in with plenty of time. See Delta's United's policy for people with disabilities click here. 

See airlines full conditions of carriage here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

Passenger rights for US airlines flying into Europe click here

To lodge a complaint with the airline click here

To lodge a complaint with the US Department of Transport (DOT) click here

 



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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