Airline & Safety Ratings

Air New Zealand Review & Air New Zealand Safety Ratings

Air New Zealand

Safety rating : 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria
Airlineratings.com presents our independent Air New Zealand safety ratings and reviews.


International Spaceseat on the 777-300 (Premium Economy) Picture: Air new Zealand
Economy Skycouch on the 777-300 Picture: Air New Zealand
"The Hobbitt" 777-300ER Picture: Air New Zealand
Business Class on the 777 aircraft Picture:http://flickr.com/photos/flissphil/ |Permission 4 test 4
Business Class cabin on the Business Class on the 777 Picture: Facebook/Air New Zealand test 5

In Flight Product

Economy Class

Domestic
  • Complimentary snack and refreshment on most 737s and A320s; Koruflights on weekdays between Auckland, Christchurch, Dunedin and Queenstown serve coffee and muffin/cookie prior to 8am and alcohol, soft drink and savory snack between 4.30pm and 7pm; tea, coffee and biscuit served on ATRs and Bombardiers
  • Seat pitch of 30 to 33 inch with 4 inch recline
  • Options to upgrade to a space plus seat at front of aircraft with a seat pitch of 33 to 35 inch
  • Blankets, pillows and in flight entertainment are NOT provided due to the short flight times
  • Baggage allowance of no less than 23kg unless traveling on a Grabaseat fare but varies dependent on fare type
Long haul economy on the 777-200, 767 and 747 aircraft
  • Choice of main meals, snacks and alcoholic beverages
  • Audio/Video On Demand
  • Seat pitch of 32 to 34 inch
  • Blanket and pillow provided
  • Baggage allowance of no less than 23kgs but varies dependent on fare type.
Long haul new economy on the 777-300
  • Snacks on demand through personal seat back screen
  • USB and iPod connection point at all seats
  • Seats have armrests that disappear into the back of the seat, winged headrests that swivels, specially designed sleep pillow that attaches to the headrest and a foot net that hangs from underneath the seat in front
  • Skycouch is offered where three Economy seats transform to create a couch. A footrest comes out from under each of the three seats which can be pulled up to create a flat, flexible space
  • Skycouch dimensions are 1.55m with width of 74cm and suits couples or those flying with a young child
  • Baggage allowance of no less than 23kg unless traveling on a Seat Only fare but varies dependent on fare type
Trans Tasman and South Pacific Flights
  • Operated by A320s (majority), 767s; 777-200s and 777-300's
  • Option of purchasing Seat Only - with complimentary tea, coffee, water and Audio/Video On Demand (excluding movies) and choice of snacks for purchase onboard
  • Option of purchasing Seat Plus Bag - with complimentary tea, coffee, water and Audio/Video On Demand (excluding movies) and choice of snacks for purchase onboard
  • Option of purchasing The Works - with checked baggage, a full meal and beverage service and Audio/Video On Demand with movies
  • Option of purchasing The Works Plus - with additional bag, guaranteed free adjacent seat, noise canceling headphones and lounge access
  • Seat pitch is variable between 30 and 34 inches depending on aircraft
  • Economy seats recline 2 inch on A320s and 6 inch on 767s and 777-200s
  • Blankets and pillows available complimentary
  • Baggage allowance of no less than 23kg unless traveling on Seat Only fare but varies dependent on fare type.

Premium Economy

New Premium Economy on the 777-300 aircraft
  • Award winning meal and beverage service and option to order additional snacks from personal entertainment screens
  • Audio/Video On Demand
  • Spaceseat ensures person in front cannot recline into passengers' personal space and reclines into a shell sliding forward like recliner lounge chair; Spaceseats in the middle of cabin designed for couples to face each other when sharing meals; Spaceseats near windows cater for those wanting privacy
  • Baggage allowance of 2 x 23kg bags
On 777-200 and 747 aircraft
  • Meal service superior to economy with access to self service refreshment bar
  • Audio/Video On Demand
  • Largest seat pitch in its class (41 inch on 777-200s and 38 to 40 inch on 747s) and 50% more seat recline than economy with leg rest and foot bar
  • In seat power on most seats
  • Baggage allowance of 2 x 23kg bags

Business Class

Business class on 767 aircraft (used on some short and medium haul international flights)
  • Meal service as above
  • Seat pitch of 50 inch with 15 inch seat recline and adjustable headrest and leg support
  • In seat power
  • Blankets and pillows provided
  • Baggage allowance of 3 x 23kg bags
Business Premier Class on the 777-200 and 747 aircraft
  • Innovative menu offering such dishes as eggs benedict for breakfast and tapas platters for dinner
  • Access to the refreshment bar throughout flight and range of snacks ordered directly from entertainment screen
  • Audio/Video On Demand
  • Seat is 22 inch wide leather armchair with a separate ottoman footrest that doubles as a visitor's seat
  • Seat converts to a 6 feet 7 and a half inch lie flat bed with large cotton pillow, duvet and sleep sheet
  • Amenity kit includes a eye cream, lip balm and moisturiser, socks, eyeshades, toothbrush kit, earplugs and a pen
  • Baggage allowance of 3 x 23kg bags
New Business Premier class on the 777-300
  • Similar meal service and seat to 777-200 and 747
  • Audio/Video On Demand
  • Thicker mattress and doona
  • Amenity kit as above provided
  • Baggage allowance of 3 x 23kg bags

History

  • Established as TEAL (Tasman Empire Airways Limited) on April 26th 1940
  • Australian Government bought 50% of TEAL in 1953 with the New Zealand Government buying the other half
  • New Zealand Government bought back the Australian Government's share in 1961
  • Named Air New Zealand (ANZ) in April 1965
  • IN 1978 the former purely international Air New Zealand merged with the then domestic carrier, New Zealand National Airways Corporation to create the 'new' Air New Zealand
  • Joined Star Alliance network in 1999
  • When Ansett collapsed in 2001 (which at that stage was owned 100% by ANZ), New Zealand government intervened to rescue the airline

Major Strengths

  • Offers some of the best in flight products in all classes
  • Wider range of customer needs catered for on short and long haul routes
  • Competitive pricing
  • After a restructure in 2001, ANZ is now a leader in innovation, value, passenger comfort, service and satisfaction
  • Named Airline of the Year in 2010 and 2012 by Air Transport World
  • Air New Zealand customers travelling on the airline's services, both domestic and international, can now check in using their smartphones, tablets and online 24 hour before

Subsidiary Airlines

  • Air Nelson
  • Mount Cook Airline
  • Eagle Airways

Alliances

  • Star Alliance
  • Joint alliance with Virgin Australia and Cathay Pacific

X Factors

  • Economy seating skycouch on 777-300 aircraft is considered the biggest advancement in economy class since seat back video was introduced to the class in the mid 1990s
  • Winner of the AirlineRatings.com Airline of The Year award for 2014 as well as Best Premium Economy

Aircraft Types

  • 787-9
  • 777-200ER
  • 777-300ER
  • 767-300ER
  • A320
  • 737-300
  • ATR72-500; ATR72-600 (operated by Mt Cook Airline- 5 star safety rating)
  • Bombardier Q300 ( Opertated by Air Nelson- 5 star safety rating)
  • Beechcraft 1900D (operated by Eagle Airways- 5 star safety rating)

Passenger Rights*

Cancellations and lengthy delays
If the carrier cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a passenger's stopover or destination point, or causes the passenger to miss a connecting flight the airline will:

  • carry the passenger on another of its scheduled passenger services on which space is available; or
  • reroute the passenger to the destination indicated on the ticket or aplicable portion thereof by its own scheduled services of those of  another carrier, or by surface transportation.  If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, the Carrier shall require no additional fare or charge from the passenger, and shall refund the difference if the fares and charges for the revised routing are lower; 
  • Refund the unused portion of the ticket

Passengers are also liable for compensation in the form of money, accommodation, meals, ground transport, meal vouchers and phone calls depending on the length of the delay or cancellation. The airline does not have to compensate passengers if delays and cancellations are the reuslt of weather, natural disasters, security risks, strikes,  political unrest and unforseen deficiencies in flight safety.  

Denied boarding 
n all overbooking situations we will ask for volunteers before denying travel involuntarily to any passenger. Where your offer of volunteering to travel on an alternative flight is accepted by Air New Zealand you will be compensated in the same way as those who may be denied travel involuntarily.

Baggage
Should your lost baggage not be returned to you within 24 hours and you are away from your home town, you may be entitled to be reimbursed for some emergency expenses - all receipts must be kept.
A baggage services agent will take care of your case for lost or damaged baggage. See a full list of their offices and contact numbers here

Click here for more information on your rights with regards to lost or damaged baggage. 

Lengthy Tarmac delays click here

See the airline Conditions of Carriage here

For details of legislative obligations under EU regulation click here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

To lodge a complaint with the airline, click here 

To lodge a complaint with the EU click here

To lodge a complaint with the US Department of Transport (DOT) click here

 


* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

Click here for more information about our Air New Zealand reviews and safety ratings system.

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