Airline & Safety Ratings

Air New Zealand Review & Air New Zealand Safety Ratings

Air New Zealand

Safety rating : 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 7/7  Rating Criteria presents our independent Air New Zealand safety ratings and reviews.

International Spaceseat on the 777-300 (Premium Economy) Picture: Air new Zealand
Economy Skycouch on the 777-300 Picture: Air New Zealand
"The Hobbitt" 777-300ER Picture: Air New Zealand
Business Class on the 777 aircraft Picture: |Permission 4 test 4
Business Class cabin on the Business Class on the 777 Picture: Facebook/Air New Zealand test 5

In Flight Product

Economy Class

  • Complimentary snack and refreshment on most 737s and A320s; Koruflights on weekdays between Auckland, Christchurch, Dunedin and Queenstown serve coffee and muffin/cookie prior to 8am and alcohol, soft drink and savory snack between 4.30pm and 7pm; tea, coffee and biscuit served on ATRs and Bombardiers
  • Seat pitch of 30 to 33 inch with 4 inch recline
  • Options to upgrade to a space plus seat at front of aircraft with a seat pitch of 33 to 35 inch
  • Blankets, pillows and in flight entertainment are NOT provided due to the short flight times
  • Baggage allowance of no less than 23kg unless traveling on a Grabaseat fare but varies dependent on fare type
Long haul economy on the 777-200, 767 and 747 aircraft
  • Choice of main meals, snacks and alcoholic beverages
  • Audio/Video On Demand
  • Seat pitch of 32 to 34 inch
  • Blanket and pillow provided
  • Baggage allowance of no less than 23kgs but varies dependent on fare type.
Long haul new economy on the 777-300
  • Snacks on demand through personal seat back screen
  • USB and iPod connection point at all seats
  • Seats have armrests that disappear into the back of the seat, winged headrests that swivels, specially designed sleep pillow that attaches to the headrest and a foot net that hangs from underneath the seat in front
  • Skycouch is offered where three Economy seats transform to create a couch. A footrest comes out from under each of the three seats which can be pulled up to create a flat, flexible space
  • Skycouch dimensions are 1.55m with width of 74cm and suits couples or those flying with a young child
  • Baggage allowance of no less than 23kg unless traveling on a Seat Only fare but varies dependent on fare type
Trans Tasman and South Pacific Flights
  • Operated by A320s (majority), 767s; 777-200s and 777-300's
  • Option of purchasing Seat Only - with complimentary tea, coffee, water and Audio/Video On Demand (excluding movies) and choice of snacks for purchase onboard
  • Option of purchasing Seat Plus Bag - with complimentary tea, coffee, water and Audio/Video On Demand (excluding movies) and choice of snacks for purchase onboard
  • Option of purchasing The Works - with checked baggage, a full meal and beverage service and Audio/Video On Demand with movies
  • Option of purchasing The Works Plus - with additional bag, guaranteed free adjacent seat, noise canceling headphones and lounge access
  • Seat pitch is variable between 30 and 34 inches depending on aircraft
  • Economy seats recline 2 inch on A320s and 6 inch on 767s and 777-200s
  • Blankets and pillows available complimentary
  • Baggage allowance of no less than 23kg unless traveling on Seat Only fare but varies dependent on fare type.

Premium Economy

New Premium Economy on the 777-300 aircraft
  • Award winning meal and beverage service and option to order additional snacks from personal entertainment screens
  • Audio/Video On Demand
  • Spaceseat ensures person in front cannot recline into passengers' personal space and reclines into a shell sliding forward like recliner lounge chair; Spaceseats in the middle of cabin designed for couples to face each other when sharing meals; Spaceseats near windows cater for those wanting privacy
  • Baggage allowance of 2 x 23kg bags
On 777-200 and 747 aircraft
  • Meal service superior to economy with access to self service refreshment bar
  • Audio/Video On Demand
  • Largest seat pitch in its class (41 inch on 777-200s and 38 to 40 inch on 747s) and 50% more seat recline than economy with leg rest and foot bar
  • In seat power on most seats
  • Baggage allowance of 2 x 23kg bags

Business Class

Business class on 767 aircraft (used on some short and medium haul international flights)
  • Meal service as above
  • Seat pitch of 50 inch with 15 inch seat recline and adjustable headrest and leg support
  • In seat power
  • Blankets and pillows provided
  • Baggage allowance of 3 x 23kg bags
Business Premier Class on the 777-200 and 747 aircraft
  • Innovative menu offering such dishes as eggs benedict for breakfast and tapas platters for dinner
  • Access to the refreshment bar throughout flight and range of snacks ordered directly from entertainment screen
  • Audio/Video On Demand
  • Seat is 22 inch wide leather armchair with a separate ottoman footrest that doubles as a visitor's seat
  • Seat converts to a 6 feet 7 and a half inch lie flat bed with large cotton pillow, duvet and sleep sheet
  • Amenity kit includes a eye cream, lip balm and moisturiser, socks, eyeshades, toothbrush kit, earplugs and a pen
  • Baggage allowance of 3 x 23kg bags
New Business Premier class on the 777-300
  • Similar meal service and seat to 777-200 and 747
  • Audio/Video On Demand
  • Thicker mattress and doona
  • Amenity kit as above provided
  • Baggage allowance of 3 x 23kg bags


  • Established as TEAL (Tasman Empire Airways Limited) on April 26th 1940
  • Australian Government bought 50% of TEAL in 1953 with the New Zealand Government buying the other half
  • New Zealand Government bought back the Australian Government's share in 1961
  • Named Air New Zealand (ANZ) in April 1965
  • IN 1978 the former purely international Air New Zealand merged with the then domestic carrier, New Zealand National Airways Corporation to create the 'new' Air New Zealand
  • Joined Star Alliance network in 1999
  • When Ansett collapsed in 2001 (which at that stage was owned 100% by ANZ), New Zealand government intervened to rescue the airline

Major Strengths

  • Offers some of the best in flight products in all classes
  • Wider range of customer needs catered for on short and long haul routes
  • Competitive pricing
  • After a restructure in 2001, ANZ is now a leader in innovation, value, passenger comfort, service and satisfaction
  • Named Airline of the Year in 2010 and 2012 by Air Transport World
  • Air New Zealand customers travelling on the airline's services, both domestic and international, can now check in using their smartphones, tablets and online 24 hour before

Subsidiary Airlines

  • Air Nelson
  • Mount Cook Airline
  • Eagle Airways


  • Star Alliance
  • Joint alliance with Virgin Australia and Cathay Pacific

X Factors

  • Economy seating skycouch on 777-300 aircraft is considered the biggest advancement in economy class since seat back video was introduced to the class in the mid 1990s
  • Winner of the Airline of The Year award for 2014 as well as Best Premium Economy

Aircraft Types

  • 787-9
  • 777-200ER
  • 777-300ER
  • 767-300ER
  • A320
  • 737-300
  • ATR72-500; ATR72-600 (operated by Mt Cook Airline- 5 star safety rating)
  • Bombardier Q300 ( Opertated by Air Nelson- 5 star safety rating)
  • Beechcraft 1900D (operated by Eagle Airways- 5 star safety rating)

Click here for more information about our Air New Zealand reviews and safety ratings system.