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Air Berlin Review & Air Berlin Safety Ratings

Air Berlin

Safety rating: 7/7  Rating Criteria | Safety Rating Breakdown

Product rating : 3.5/7  Rating Criteria
Airlineratings.com presents our independent Air Berlin safety ratings and reviews.

Country of Origin: Germany  |  Airline Code: AB

URL

Booking URL

Seat Map URL

Full Service Carrier

See Passenger Reviews for Air Berlin

Air Berlin aircraft Picture: Air Berlin
Short haul Economy Class Picture: Air Berlin
Long haul Economy Class Picture: Air Berlin
Long Haul Business Class Picture: Air Belin

In Flight Product

Economy Class

Domestic and within Europe
  • Snacks or sandwiches provided on short haul and medium haul flights; complimentary bagels and baguettes, nibbles and chocolate bars offered on flights of more than 4 hours; gourmet meals or meals pre-ordered online are available for purchase; alcoholic and nonalcoholic beverages provided on German flights; alcoholic beverages available for purchase on other flights
  • Drop down screens show cartoons and TV shows; movies shown on all flights over four hours; headphones can be purchased; portable electronic devices may be used throughout the entire flight provided the device is switched to 'airplane' mode. Wireless and Bluetooth functions must continue to be deactivated.
  • Seat pitch of 30 inch with 3 inch recline; seats with more leg room (Xl seats) can be reserved for a fee
  • Magazines and newspapers offered on flights within Germany
  • Baggage allowance of 23kg (except JustFly fare); two 32kg bags on FlyFlex fares
International
  • Meals with choice of two hot dishes and a cold meal or snack provided on long haul flights; alcoholic beverages provided complimentary on long haul flights
  • Shared cabin screens show movies, music videos and short films on long haul flights; aircraft fitted with the new long haul economy product feature personal seat back screens with audio video on demand as well as a USB port; headphones provided; portable electronic devices may be used throughout the entire flight provided the device is switched to 'airplane' mode. Wireless and Bluetooth functions must continue to be deactivated.
  • Seat pitch of 30 inch with 3 inch recline; slightly more leg room on aircraft featuring the new economy product; seats with more leg room can be reserved for a fee
  • Magazines and newspapers offered
  • Pillow, blanket and basic amenities provided
  • Guests have the option of bidding for an upgrade to Business Class up until 72 hours before departure
  • Baggage allowance of 23kg (except JustFly fare); two 32kg bags on FlyFlex fares

Business Class

International
  • Available on A330-200s only
  • Choice of several main courses with snacks, fruit and sandwiches available; alcoholic beverages provided; welcome drink offered
  • Personal seatback screens; new business class seats have in seat power and a USB port; magazines and newspapers also offered; portable electronic devices may be used throughout the entire flight provided the device is switched to 'airplane' mode. Wireless and Bluetooth functions must continue to be deactivated.
  • Seat pitch of 54 inch which recline; aircraft fitted with the new business class product feature fully flat lie flat seats with a massage function; new business class seats give every passenger aisle access - all A330 aircraft to be fitted with new product from European spring 2014
  • Blanket, pillow and amenity kit provided
  • Free chauffeur service for guests flying to or from Abu Dhabi
  • Baggage allowance of 2 x 32kg bags included

History

  • Founded in the US in 1978 rather than in Germany due to Cold War restrictions
  • Moved headquarters to Berlin in 1985
  • Renamed Air Berlin on eve of Germany's reunification on October 2nd,1990
  • Acquired or bought into 7 airlines over the next 2 decades
  • Flies to holiday destinations in the Mediterranean, Canary Islands and North Africa and to Southeast Asia, the Caribbean and the Americas
  • Germany's second largest airline which serves more German cities than any other airline

Major Strengths

  • Excellent worldwide connections via the airberlin hubs in Berlin and Dusseldorf to Europe, the U.S. and Abu Dhabi. Seamless travel experience around the world through codeshare opportunities with its strategic partner Etihad Airways and its oneworld partners to Asia, Australia, the Middle East and numerous destinations in the U.S.
  • Good connections within and out of Germany

Subsidiary Airlines

  • Niki
  • Belair

Alliances

  • oneworld

Aircraft Types

  • 737-700
  • 737-800
  • A319
  • A320
  • A321
  • A330-200
  • Q400

Passenger Rights*

Denied boarding

When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example - food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

Cancellation

You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances. 
In addition the airline must offer you the choice between:

  • reimbursement of your ticket within seven days;
  • re-routing to your final destination under similar conditions;
  • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

Long delays

You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

  • two hours or more for flights of 1,500 km or less;
  • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
  • four hours or more for flights of over 3,500 km outside the European Union.

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

Baggage

If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.

People with disabilities and people with reduced mobility

Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

See the airlines Conditions of Carriage here

For details of legislative obligations under EU regulation click here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

To lodge a complaint with the airline, click here

To lodge a complaint with the EU click here



* This is to be used as a guide only. We strongly recommend that you read the airline's terms and conditions at the link above. All complaints are to be lodged with the airline directly and not with AirlineRatings.com. Whilst we will endeavour to keep this information accurate and up to date, we can not guarantee it's accuracy and can not be used by the public in their lodgement of a complaint for compensation against any airline

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