5.7/10

    From 410 passenger reviews

    Elliott

    from Australia - January 26, 2024

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Best airline ever.

    Peter

    from Australia - January 7, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Travelled back from New Zealand in December on a code share with Air New Zealand. Air NZ to Melbourne then QF to Perth. Flight to Perth was delayed by 6 hours (surprise, surprise) but worse, even though I had a boarding pass with QF769 on it and have been a Qantas Club member for 20 years, they wouldn’t allow me in the lounge because I booked the flight with Air NZ. The flight home with lunch slopped in a cardboard box and sassy stewardesses was all very poor. If Vanessa Hudson says she wants to improve the customer experience the message is absolutely not getting through to the front line workers. Just appalling airline and will always look for an alternative from now on. Oh, and by the way, ALL qantas staff should be required to take a flight on Air NZ to see how a great airline does it !! Just chalk and cheese

    Gary

    from Australia - January 7, 2024

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Ongoing poor service, I however acknowledge an effort appears to be being made.
    In flight service is far less than optimum for a full-service airline particularly food.

    Ol

    from Australia - August 31, 2023

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    World class

    Vincent

    from Australia - August 9, 2023

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They are barely a full service carrier now. One of the worst airlines on earth. Have flown them for 40-years and watched their steady decline over the years since being privatised.

    Ruthless for-profit management squeeze maximum profit for minimal service at every turn.

    Now if in economy, they don’t even pretend to be providing any service. Cramped uncomfortable seats, terrible checkin and inflight service – if your flight has taken off and hasn’t been cancelled that is. Overt class discrimination now between economy and other classes. If you are not Business they behave like you are not welcome.

    Impossible to contact customer service if you have an issue; and watch out for being bumped to their LCC Jetstar who are much worse!

    Living in Australia Qantass are one of the most hated companies in the country.

    Avoid!

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