Michael

    from United States - May 31, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    After booking round trip flights for four people on Hawaiian Airlines (HA), HA cancelled the outgoing flight four days prior to the flight leaving. Since they had no similar flights available, I asked for a refund and was promised one. The agent who promised the refund issued me a refund on the tax only, approximately $45. She told me the balance, the actual ticket prices of approximately $1,400, would be refunded within 7-10 business days. It has been one month, and still no refund and I can not get HA to explain to me why even though I have called, emailed, chatted, and used their online complaint process. This is the worse customer service I have ever received and HA is in violation of Department of Transportation guidelines.

    The US Department of Transportation mandates that airlines must provide a refund for unused transportation, including non-refundable tickets, if the flight is cancelled or if there is a significant schedule change. They have seven business days to make a refund when a credit card was used, and I used a credit card. I strongly recommend using any other carrier when flying to Hawaii unless you want to lose your money.

    Mariano

    from United States - May 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    DO NOT BOOK A HOTEL THROUGH HAWAIIANAIRLINES.COM
    I booked a hotel after booking my economy (main cabin) fare, and selected my seat. After adding my hotel, they booted me out of the main cabin into main cabin basic. Despite no warning on the website, my booking was now under the control of a completely different company. Despite talking to three representatives and one supervisor (Ada), they were rigidly unable to help me. I could not even pay to upgrade my seat. I was stuck with no help from any service personnel at Hawaiian Airlines. And I am a Pu’alani Platinum fyler! Immagine how they treat their other customers! I will slowly migrate my spouse and I back to Delta Airlines where we always received top customer service. #fakealoha

    Timothy

    from United States - September 18, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I would recommend flying with Hawaiian Airlines because of the Aloha they have with not only with the
    passengers, but with their employees which includes : Flight Attendants, Ramp Personnel, Airport Lobby Agents, Boarding Agents (Jet Bridge Personnel.) When I Chose the Window Seat in the EXIT ROW, the
    Flight Attendants before every flight that they always let us passengers if there was an emergency to see if we can assist the Flight Attendants to evacuate the aircraft and to locate the LIFE JACKETS. The Flight Crew are the best in the business because the Pilots and Flight Attendants of Hawaiian Airlines always greets with the Aloha Spirit of the Hawaiian Islands.

    Ann

    from United States - March 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’d say this is the biggest and the only scamming airline that I’ve ever encountered. During coronavirus crisis, every airline is helping their customers with rebooking. Only Hawaiian airlines just ran away and disabled all their telephone numbers so no one, not even agents could get through.

    Alisha

    from Australia - May 17, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I took a trip to Hawaii for the first time ever for my honeymoon with my husband. Somehwere I had planned to go since I was a child. The island is beautiful and the people are lovely. Unfortunately the staff and customer service wasn’t. We were left hungry both on the way and back as they couldn’t provide a vegetarian meal even though I had checked double times both ways. no effort was made to provide substitute food and the staff has very little concern. The 9 hour flight was a struggle and we will not be flying with them again. After complaining we received 100 credit with the airline. Not sure how this helps me?

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