Sharon

    from United States - August 31, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    BA has gone to the dogs. It used to be an airline of choice. Not now. In the last 12 weeks, 4 international return flights 3 have been disrupted, 3 cancelled or missed connections as a result of delays. The last of which involved 2 cancelled flights, resulting in a night in Gatwick on the way AND the way back. On the return cancellation after sitting on the tarmac for 3hrs, BA refused to facilitate hotel rooms and told the plane load of passengers that everyone was on their own, both in rebooking alternatives, and in finding accommodation. I have never been treated so badly, this at a time when the delay cost me the ability to see my mother before she died. Avoid at all costs if possible.

    GORDON

    from United States - August 31, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    flight from US city to Heathrow T5 for transit to Naples; Milan to T5 and back to US city. BA website for online check-in not working as per standard SOP for many airlines. Fee required to select seats. Aerobridges must hate BA planes. Besides the US city, none worked in Europe or BA went cheap. Seat planning is atrocious. Was seated with anti-social parents with kids at my front and back on return. Hellish flight, hardly got sleep and attendants did nothing to curb noise levels from this family. Would not select BA again.

    Ken

    from United Kingdom - August 9, 2023

    Flew Business Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Poor customer experience in Club Europe – no priority boarding, poor food quality and they said that they didn’t have Champagne (as advertised) due to “supply issues”.

    Andrew

    from Canada - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My flight with BA from Gibraltar to LHR was cancelled several hours prior to departure. I had a connecting flight booked from LHR to Vancouver the following day, so it was imperative that I got to London. I checked the BA website and couldn’t find any other flights with them that would work, so unfortunately I made the mistake of requesting a refund. I managed to find a flight out of Malaga that got me into London just after 10:00 p.m. so I booked that and then called British Airways as I wanted to discuss compensation. That’s when they advised me that because I had “abandoned” travel with them, they were not prepared to do anything for me. Apparently, I should have called them first, and then they would have made the arrangements. Of course they don’t explain that on their website – they just ask if you want a refund and then proceed. When I plead my case with the agent at Malaga airport and then followed up with Customer Relations several times via email, they flat out refused to budge. I ended up incurring costs of £700 in airfare, hotel, and meals. This airline has definitely gone downhill.

    Alison

    from United Kingdom - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Dreadful airline that has got worse over the years. Oversells its seats and has no one to deal with this. Loses baggage. Has no hot drinks nor sandwiches on short flights.
    Unlikely to ever use again.

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