Finnair

Unimpressed – cabin crew looked unhappy (no smiles), inflight service lacking, electronic screen/ entertainment kept freezing, food terrible

My flights this summer were good, normal, although food would be good to have for a flight from Madrid to Helsinki… what suprised me more is the time it take to collect the luggage. We were waiting for nearly 1.5 hours, with a lot of people in the same place (maybe the whole Finland? It was too much people for that space). No any people from the company, sometimes a message by radio, quite a cold and robotic one… At least in the last year it was corrected and now it is possible to book for the pet instead of making a special purchase by email and lengthly procedure. However, this year I have another problem with refund of the ticket, as I consider the closure of Finnish boarders as a force majeur… while the chat on the web site does not work, and there is no way to communicate with something that is not a robot to get any possibility of understanding and option of solution… Technology is good until a certain point. FINNAIR lacks the human touch.

Flight was delayed for 10+ hours from Singapore with no communication from staff on the ground. There was severe lack of planning, management, staff and control. They did not account for the connecting flights and were makings things up on the fly. No words can fully express my disappointment in the airline. Please think twice before flying with Finnair.

Finnair is infamous for having a terrible frequent flyer programme and things got a lot worse recently. My recent experience:
– expensive flight compared to other airlines
– recent changes to frequent flyer benefits meant I would have had to pay for the bag that was included with the old rules
– assigned middle seat for no reason (plenty of seats where still available when I checked in)
– I paid for my seat and was still put in the last group
– boarding procedure changes from flight to flight for no apparent reason (several other passengers were confused)
– in sum: an overall experience worse than with one of the super cheap airlines, but for a much higher price.
If you have options, stay away.

We missed our flight from LAX because of a car problem during the way to the airport. I called the customer service two hours before the scheduled departure and they were unable to rebook the flight to another day during a one hour call. They promised to change the ticket for the next day but later they told me that next day is not available just one week later. Finally they told me they are unable to do the change and they told me in a second call that they cannot do the change because their booking system is not open at the time. They suggested that I should call three hours later which I did but than they told me that it’s too late to change the flight and I lost my ticket.