5.7/10

    From 411 passenger reviews

    Jonathan

    from Australia - April 23, 2024

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My wife and booked Business Class on QF516 15 April . I have been a Gold or Platinum frequent flyer for 25 years . 30 minutes before departure a rude staff member in the Qantas Lounge informed me that I was downgraded to Economy and separated from my wife who remained in Business class .No apology ,explanation or offer of compensation/refund was offered . My wife subsequently found out that my seat had been allocated to a junior staff member . No wonder Qantas Brand has gone from 1 to 46 in 5 years . They clearly have no idea about customer relations and continue to think they are government owned .

    Elliott

    from Australia - January 26, 2024

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Best airline ever.

    Peter

    from Australia - January 7, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Travelled back from New Zealand in December on a code share with Air New Zealand. Air NZ to Melbourne then QF to Perth. Flight to Perth was delayed by 6 hours (surprise, surprise) but worse, even though I had a boarding pass with QF769 on it and have been a Qantas Club member for 20 years, they wouldn’t allow me in the lounge because I booked the flight with Air NZ. The flight home with lunch slopped in a cardboard box and sassy stewardesses was all very poor. If Vanessa Hudson says she wants to improve the customer experience the message is absolutely not getting through to the front line workers. Just appalling airline and will always look for an alternative from now on. Oh, and by the way, ALL qantas staff should be required to take a flight on Air NZ to see how a great airline does it !! Just chalk and cheese

    Gary

    from Australia - January 7, 2024

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Ongoing poor service, I however acknowledge an effort appears to be being made.
    In flight service is far less than optimum for a full-service airline particularly food.

    Ol

    from Australia - August 31, 2023

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    World class

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