Kshitiz

    from United States - November 6, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I recently flew with Alaska Airlines from Seattle to San Francisco and was dismayed by a 3-hour delay. Not only did this disruption cause significant inconvenience, but the communication from the airline was also sorely lacking, leaving passengers confused and frustrated. As a result of this experience, I’ll try avoiding my future flights bookings from Alaska Airlines. If you want to have a reliable flight then I would recommend avoiding Alaska Airlines.

    Edward

    from United States - June 26, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We were on an Alaska flight from SEA to FLL. We had reserved 6 months earlier three seats together. Then, the day before, they email me with a seat switch so I was apart from my wife and son. I politely asked the gate agent to switch me back. She politely did not. They play this game where they say ‘Oh, I will call that passenger up and ask them if I can switch them’. Of course the passenger refused. Like, you’re the gate agent, just change it back. But no, we remained apart. Back home, I called Alaska and asked if they could do anything. No. This airline is simply as lazy and indifferent as all of the other domestic carriers.

    Travtask

    from United States - March 16, 2023

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

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    Kay

    from United States - February 16, 2022

    Flew Premium Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’ve flown Alaska several times. I’d say The quality of their flights (in-flight entertainment, food, service) have declined in recent years from excellent domestic to middle of the pack, but they have one of the best frequent flyer programs in the business. They partner with a whopping 24 airlines. They also allow rabbits in cabin (a rarity among airlines) which is great since I have two. Their network has shrunk quite a bit since the pandemic hit but hopefully their range will rebound in the next year or so.

    Paul

    from United States - July 1, 2021

    Flew First Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    First flight w/Alaska. PIT-SEA, 737-900. First class. 6/27/21 Cabin didn’t smell right. FAs friendly and attentive. Steak salad was not so good. Dry lettuce and cabbage. Very dry roll. No butter available. Seat cushion was sat out, became uncomfortable about halfway into the flight. On time arrival. Experience at baggage claim poor. An Alaska employee using the PA system directed passengers from our flight to the wrong carousel. The info board was also incorrect. After an hour wait, I got into a long line of people with baggage issues. The employees who helped me eventually said my bag had been dropped at a different carousel. – I’m looking forward to the return trip as I’ve heard good things about this airline.

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