3.5/10

    From 65 passenger reviews

    Apurba

    from Germany - March 16, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    (Very bad Experience: 0 stars out of 5 stars)Flying with Indigo Airlines was a horrendous experience, deserving of 0 stars out of 5. Their staff displayed a shocking lack of professionalism, showing indifference towards passenger needs. The handling of missed flights was the epitome of incompetence; due to their own errors, I missed my connecting flight, incurring inconvenience and added expenses. Instead of assistance or compensation, they shrugged off responsibility, prioritizing profit over passenger welfare. Indigo Airlines’ disregard for customer satisfaction was evident throughout the journey, leaving me stranded with no remorse. I strongly discourage anyone from choosing this airline. Their poor service, incompetence, and utter disregard for passengers make them the worst airline I’ve encountered. Save yourself the trouble and opt for a different airline for your travels.

    Yogeshchandra

    from United Kingdom - February 28, 2024

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst Airline, Wish I read reviews before booking.
    I had connecting flight to London from Dubai. Suppose to land at Dubai at 21.15
    Instead diverted flight to sharjah Airport. Had some issues at Dubai Airport. Pilot informed will take off soon when Dubai Airport gives clearance. Pilot n senior staff crew decided to take advantage of this by refuelling and do maintenance while waiting. While Dubai had given them clearance like to all airlines Indigo were not ready to take off the flight because they wanted to complete thier maintenance. However I informed them as i will miss my connecting flight to London. They assaured me that indigo office at Dubai will take care of this for me. This was delivered by senior member of staff Nitin from sharjah Airport. Flight landed at 3.05am after 6 hours delayed. After immigration and baggage claim headed to indigo office. Office was shut and was waiting outside until 6.30am. Not to my surprise the staff denied everything about helping me to get another flight. After few minutes the gentleman accepted they had a call from Nitin to sort this out for me to travel Keep away from Indigo Airlines.

    sam

    from India - March 9, 2023

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Extortion is the name of the game. You can not check in without buying a seat. of course you only find that out 24h before you fly, not when you book. even the middle seats cost and to trick you they only show expensive seats available – but when boarding you realize half the plane is empty. Forget taking luggage. it will cost you more the the ticket itself. the only good thing about this airline is the new fleet with AB 320 neo.

    Nayan

    from India - March 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They don’t display free seats during web check in and entire seats are displayed as paid seats . Worst seats are not allocated even if one opts for Auto check in . You need to arrive early at the airport and check in thru kiosk or pay at the counter wherein seats are allocated on different rows even to couples traveling together unmindful of their medical needs . Have written to aviation ministry to formulate guidelines and policy for display of 75% seats as free seats during web check in and allocation of adjoining seats to couples / families/family with children travelling together.
    No surprise it’s tagged the worst airline

    Kelly

    from United States - November 2, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This airline’s baggage fee scam is just horrible. What they are doing is borderline extortion. I had to pay $162 usd worth of baggage fees for a $159 flight. Their website is not user-friendly. Spent hours trying to do research and going through their website just to add a bag. I tried everything to not have a nightmare at the airport, but it happened anyway. DO NOT use them!

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