Janet
from Australia - February 28, 2024
Flew Economy Class
JQ402 SYD-OOL was very good especially the efficient boarding and on-time take-off. However, the return flight was the stuff of nightmares. The vast majority of the passengers was travelling to Sydney for the Taylor Swift concert. Their inane, like, conversations throughout, like, the whole flight was not the fault of the airline nor their singing. But there is no excuse for playing Taylor Swift songs over the PA at a volume so loud the songs were distorted. Who knows the sensitivities of those passengers not travelling to the concert? Statistics would indicate many on board have no interest in the latest pop star and could well be travelling while dealing with grief or illness for example. Cabin crew failed to display the appropriate awareness of their passengers.
Vincent
from Australia - August 9, 2023
Flew Economy Class
Flew Newcastle – Cairns. Delayed 3-hours. Standard for them as 40% of all their flights delayed. No staff around to keep us informed.
Cramped appalling seats, rude staff, not cheap once you include a bag.
8% cancelled rate so should be thankful they got me there at all.
One of the worst airlines on earth. Australia needs a passenger compensation scheme to reign in this mob’s behaviour.
Benjamin
from Australia - July 12, 2023
Flew Economy Class
HAD A NIGHTMARE OF MY LIFE WITH JETSTAR AIRLINES!!! FRUSTRATING AIRLINE SCHEDULES, RUDE JETSTAR CUSTOMER REPRESENTATIVES AT SYDNEY AIRPORT!!! HAVE BEEN MENTALLY HARASSED!!! HAVE BEEN DISRUPTED A DAY’S WORK AND MY REPUTATION AT MY WORK HAS BEEN HIT BY THESE AIRLINES!!!I AM A SENIOR CONSULTANT IN A TELECOM GIANT OF AUSTRALIA!!!THESE PEOPLE HAVE TO BE TAUGHT A VERY STRONG LESSON!!!
Pablo
from Luxembourg - June 26, 2023
Flew Economy Class
Most of the experience is similar to other low cost companies (no perks, charges for meals, etc.). Main difference is their baggage policy. The allow for max 7kg and they weight your luggage (MEL- AYR) at the gate. Then they charge a AU$65 upgrade that does not provide any additional benefits if you want to board. This additional cost may change the airline chosen
Andrew
from Australia - March 8, 2023
Flew Economy Class
JetStar, what can I say…. recently I flew Perth to Bali return and Sydney to Perth. The international flights were surprisingly good. It would the seem the international operation is far more efficient and professional. Also the aircraft seating on the A320 is by far better than the domestic A321 which is cramped. If the domestic flight was 2 hours or less then it wouldn’t be so bad, but on the longer flight (Sydney to Perth) just not suitable.
