Ivan

    from Czech Republic - March 16, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    NEVER USE THIS AIRLINE!
    I had a travel plan from Kuala Lumpur to Europe, and one of my changeovers has to be in Chennai Airport (MAA) for several hours. But I wasn’t allowed on board due to, as I was told, specific transit requirements as was said by the airline (Air Asia) I had a flight with. They said there is no transit area in MAA and due to this fact I need a transit visa to proceed in my journey. I checked all the information before regarding transit through India and it was said everywhere that if the layover is less than 24 hours there is no need for a transit visa. I also checked specific requirements for MAA but found nothing and was sure everything is going to be fine.
    I have no idea what happened, I received no further explanation from the airline (I tried to contact them but they have just a chat bot which not allows to connect to person), but my trip was completely spoiled and I had to buy different expensive tickets on spot, my losses were USD 1500+. This is not a thing should happen nowadays.

    Monashalyza

    from Malaysia - March 9, 2023

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    If I can help it, I will never ever fly with AirAsia again. Customer Service is not something they care about. Their customer portal/mobile app does not work, their live chat is useless. Cabin was clearly not well cleansed because a few passengers and I had our sinus triggered on a flight to Sydney! Their pre-book meal system is haywire and got our orders all wrong! And when I tried to explain to the cabin crew, she cut me off and I had to ask her to shut up and let me finish my sentence! Food served are also overpriced for its lousy taste.

    Ashwyn

    from Australia - April 22, 2020

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I Understand why it is nicknamed scare asia…

    Maira

    from Kazakhstan - March 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have not even flown with AirAsia KL-AVV and back, but I would certainly NOT recommend using this airline. They are very dodgy from the minute you choose to book with them to the minute the life circumstances force you to make changes to your initial plans. Absolutely unavailable unreachable and non-existent customer service – email addresses are invalid and send automatic NO-REPLY notifications, robot chats do not make any sense stealing all your energy and time, with absolute “0” result like “Oops, something went wrong” !!!
    People, for your own sake, PLEASE DO NOT fly with AirAsia. NEVER. EVER.
    Do not get fooled into cheap flights. You will end up paying MUCH MORE – whether be it money or your health due to the stress they cause, or both actually…
    AirAsia, let your business be treated the same way you treat your customers!

    Maira

    from Kazakhstan - March 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I express my deepest dissatisfaction with the availability of AirAsia customer service.
    AirAsia is unimaginably obtuse, blind and completely irresponsible in the light of the recent global pandemic situation/ force majeure. Or they choose to be so to greedily profit from the losses of their clients.
    My flight is in 2 days, however, the local government officially restricted all citizens to travel. However, to my greatest disappointment, all my attempts to cancel and refund my flight via Malaysia failed. It is impossible to reach them, which shows fear of any feedback because they realize how atrocious their customer service is! As I tried to clarify, there was no way of actually reaching them – all ways of communication are unavailable, robot-chats which, after wasting a lot of time, do not help.
    I ask for the following:
    1. Refund my tickets due to the global pandemic.

    2. Provide the valid email address and an actual human being/ real active call center to communicate on cancellation/refund.

    3. Update website: crystal clear options when purchasing tickets: not attracting people with cheap flights, and then paying double for baggage, meals…

    Regrettably your customer

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