Avianca

New plane, great service, nice flight! The legroom on the 787-8 was very roomy compared to my LATAM flight on the way out. I had pasta bolognaise and it was lovely!

Avianca passed from being one of my favorite airlines to the worst in just months. It seems that they are offering a terrible service on purpose. Incredibly bad. Pathetic

This company is terrible, there was a mistake in my parent’s name, they got to the airport 3 hours before their flight, the people at the window were not able to fix their ticket. They were told only way they could have the name corrected was by calling customer service, so they called but never got to talk to anyone, they were offered another flight in 3 days. The whole family was already waiting for them and it was impossible for them to wait 3 days. I can’t understand why if their seats were already confirmed why they couldn’t do the simple name change? We lost that money and Avianca won’t refund anything or at least offer a voucher for future travel. They had to buy a whole new ticket with another company and we did enjoy our vacation but not thanks to Avianca.

Stay away from this airline. Seats suck. No leg room and the charge way to much to upgrade. Baggage policy is the worst too. They charge for carry on bags. Given all that, you would think their fares would be low but they are not. Stick with the major carriers like American, United, Delta etc. You’ll be happy you did

For sure, the WORST irline I have ever flown. In first class you only get water. No drinks, no snacks.

Today, I flew from Rio to Bogota, a 6 hr flight. You have to BUY water. Even dogs get free water if the flight is long. Seats do not recline, the space between seats is even smaller than other airlines. In addition to that the stewardess were very rude. I have been flying international 3 times a year for 40 years and I have NEVER seen anything like this. I do not know how people put up with this. I WILL NEVER FLY AVIANCA AGAIN