JetBlue Airways

J.B. changed our flight by an hour after ticket was bought, we missed the connection because of that They charged us $75pp to go to LAX because they didn’t have a flight to Ont. Plane broke, waited 6 hours for a flight crew. Got to LAX at 3:30am, not food offered all day. Had to take an Uber home.

12 hours of waiting had to come back home because I was not going to get to my appointment on time and there were people in the customer service line that were not going to the same destination but with the same problem delayed flights. Worst airline ever

The airline canceled my outbound flight less than 12 hours from takeoff. Their website wouldn’t allow replacement booking within 12 hours except for seats costing 6 times the original price. No customer service was available either by phone or online. A truly mean spirited and callous treatment

I was travelling from RDU to LHE and I had connecting flight at JFK, because my flight arrived late from Raleigh to JFK, I missed the connection to Istanbul. in short they denied me hotel and they said i can book my own and they will reimburse me, i was travelling in emergency, my brother had died the same day so i was totally out of order.
so i stayed 8 hours in airport hungry then i called my cousin in UK he booked hotel for me and arranged some food, now listen about the craziest part, i called them about reimbursement and they said it was not approved by supervisor, when in reality i have the video proof of supervisor explaining me about reimbursement.
this airline is fraud please don’t travels, i have been travelling since i was 18 and now i m 32, it is my worst experience of my life.

Arslan

Showed up for our travel on 1/3/23 on time. JetBlue had a system error and could not check us in.
Missed our connection due to this and arrived home 8 hours later than the original travel schedule. Purchased seats in advance for specific seats we wanted during our flights and they ended up seating us wherever and only partially reimbursing my seat purchase. Damaged our surfboard, properly packaged (traveled with it many times before no problem) and denied our claim but offered a $200 travel credit which we will NOT be using and still have to now purchase a new board. Purchased food on the flight for $5 and was charged $9. After us reaching out to JetBlue regarding the delay customer service reimbursement, they only offered us (3 of us) a $300 travel credit, which we will definitely will not be using. In summary, you might save $100 or so on a cheaper fare with JetBlue but you will end up paying A LOT for your travel in delays, bad customer service and a LOT of invested patience and energy. Do NOT recommend JetBlue for your travels. Hope this is helpful.