Swiss International Air Lines

Terrible. we had a trip from Dublin to Zurich, flight LX405. We arrived on time, and when we were there, we have been noticed the flight was delayed. Two hours later the flight departed but the boarding representative took us off the plane because it was supposed we lost the connection (to Brazil) in the same airline. They took us off the plane telling us that we should a hotel by ourselves, pay for it and we would be refunded (it wasn’t an airline representative, was somebody who wanted to help because she spoke in Portuguese). They left us in the Airport with no accommodation, no food, no explanations. The guys who work there on behalf of Swiss told it is not their fault or responsibility because the only make the check-in but the not represent it.

Today 25/8/23 we have been rescheduled to KLM. We have other two connections on a different line, we lost them, they rescheduled the connections but we paid 200U$ for this. Finally, because of the new connection, we must spend one night in Brazil and need to pay the Hotel and Swiss Air does not take any responsibility for anything.

This was the first time I flew Swiss international from US to Europe and the last one for sure. The worst experience ever. My flight out of Chicago was delayed , missed the connection in Zurich, I had to wait 6 hours plus one hour on the aircraft before take off. when I complained online about the inconvenience it caused me (my mom passed away and I had someone picking me up at the VCE airport) the reply
was basically -we are not part of the UE, u are on your own! The aircraft was small, not enough room for your legs. On my way back the aircraft was bigger so it was fine and we left on time, but once again the staff was quite impersonal. At arrival my luggage was delayed. Customer service was useless. My luggage arrived 36 hours later at 5:45am.

After flying with over 15 different airlines and traveling to numerous countries around the world, I can confidently say that Swiss International Air Lines is the absolute worst airline I have ever flown with. They have deleted my return ticket because I asked for a date change without my permission and didn’t even inform me. They are rude and they literally steal your money in broad daylight and didn’t even try to fix their mistake… Worst airline, worst customer service.. AVOID AT ALL COSTS!

I’m six feet three, couldn’t sit as the pitch between the chairs was too small. The chair back was in such a degree so I could only sit straight for 5 hours flight, no option for tilting the back.
The meal (breakfast) consisted of one small bun, two cheese and a weird pink yogurt salad.
No flight entertainment.

Abd this is on a company that was famous for comfort.

Never again

Never again Swiss airlines
Traveled from USA to Zurich on May 3rd. 2023 with my 85 y.o who’s blind and has disabilities when we’re existing the aircraft she had the blanket that she’s giving on the plan on her hear and sholder to keep her warm, as we’re existing aircraft from the side door to the outside the tube using the arial lift the pilot and the crew we’re at the door one of them which I assumed to be the pilot asked her to give them the blanket back because they ran out of them.
One way ticket cost her $1150.00
On our flight from Zurich to Cairo (4h flight) they did offer any complimentary drink such as coffee or juice.