Qatar Airways

I am compelled to share my recent devastating experience with Qatar Airways which was characterized by a shocking lack of coordination and customer empathy. My wife and I had a flight scheduled from London to Jakarta with a layover in Doha. Upon arriving at Heathrow and beginning our check-in process, we were informed that our tickets from Doha to Jakarta had been cancelled. A subsequent interaction with a Qatar Airways representative further muddled the situation as they informed us that it was our London to Doha flight that had been cancelled, not the latter.

Despite assurances from the operations supervisor and her team that the issue would be resolved and we would be able to board the flight, we were ultimately denied access due to the flight being overbooked. The chaotic miscommunication and lack of transparency not only led to immense confusion but also subjected us to high levels of stress and disappointment, especially considering my wife is currently pregnant.

The service onboard was enjoyable. The customer service afterwards has been horrid. I am still trying to get reimbursed from essential items I had to purchase while Qatar Airways located my luggage and eventually sent it to me 5 days later. I had important business meeting during this 5 day span. This trip was 7 months ago and I filed all of the required paperwork for the reimbursement. Using their online chat is extremely slow and I have had zero results from using it. Calling their generic phone number also takes a lot of time. I’m forced to explain my entire scenario to someone that can not access my case information and can only tell me that customer service will email. They have yet to email me.
I’m beyond disappointed with the company and will never fly on them again.

Our experience changed from good to worst,when we chose to fly my parents who are senior citizens, we’re treated not as per the claims Qatar airways make, booked preselected paid seats were cancelled last minute with no initiation. Staff at airport lied that bulkhead seats have been given from Doha to Oslo. Despite 100s of tweets and emails, they are still investigating, they keep shifting blame on their system, sometimes on agent and sometime they completely forget what my complain was. Airline is overwhelmed with customers therefore the quality has degraded.
Never going to travel again.,

OMG, they are amazing. Love, Love, Love them. Across board, the staff, crew, couldn’t be more helpful and with the biggest smiles. Welcome drinks, a speciality. The gifts beautifully presented. Selection of warm nuts and after, the dinner blew me away. All beautifully set out and the delicate aroma and taste were of Michelin starred quality. The comfort of the seats and with the duvet etc slept with peace. The plane was still the old design but hoping for the long haul back, they deign us with the new model interior. Am excited for the end of the month now, when I leave. Plus a huge shout-out to Sara and Pimyada, the most delightful, funny, helpful cabin crew. QR292/04.04.23. See you soon.

I have purchased a number of Qatar QSuites, although more than half the time, Qatar downgraded the plane to an older-style business class… once very old. Of course, they do not apologize for this but refer you to the fine print. My last flight was a QSuite but my chair was broken… and it was broken in a very uncomfortable position that ended up causing me a lot of neck and back pain. It was a horrible flight. Having spent $3650, in lieu of this long and terribly uncomfortable flight that led to a migraine, they offered me 7000 Axios point, which basically covers a cup of coffee. Their customer service is horrible… and they never take care of you… and I am Platinum! So, if you don’t have Gold/Platinum, know that they will never take responsibility for the problems you experience. Check-in was full of mistakes, causing me to have to wait for a corrected ticket, all the business class luggage came out after all the economy… and, while their prices are going up, their food quality has definitely come down a few notches as well. ALL very sad.