Airline Ratings - Have Your Say
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Have Your Say

Have Your Say is all about exactly that…having your say. We want to hear your thoughts, tips and suggestions on the airline industry as a whole and answer any question you have for the AirlineRatings.com team.

This section is however, not for sharing your experience with a specific airline - please go to our passenger review section for this. Any ‘Have Your Say’ we receive that is about your experience with a specific airline will not be published.

478 Comments/suggestions

peter of Australia

31 May 2017

Well it took me 20 years to jump back on a plane through i guess fear of flying, my first flight was New Zealand in 2014 and surprisingly it was my suggestion to go as i wanted to see one of my fave rock bands at an outdoor festival with 30,000 fans, but for some reason on the way back i was scared shi---ss i just didn't want to go back on a plane so i thought let's drink a bit more that was so silly and where you have your destinations back to Melbourne & the flight times it actually said relax take it easy i kid you not for some reason i think the camera must have been on me that was so amazing. The great thing i have now been on 12 flights within a 3 year period, China last year was excellent 4 flights, as soon as we got to China had to jump back on another plane and 5 days later another flight and one for home, and the biggest surprise didn't think it would ever happen Japan a few weeks ago, we flew to China as it wasn't direct then a flight to Japan and same on the way back Japan, China then home. As there were a couple of delays we flew at 1 in the morning and have flown twice domestically and a third one on the way within a few months on my birthday to Western Australia i guess the only drawer back if the flights are cheap the seats can be a little uncomfortable i found that on the way to China on my first trip although my friends have been flying for ages they suggested it was the worst they had ever encountered the great thing i am flying now twice a year it's great stuff.

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Mohammed of Kuwait

31 May 2017

This website awesome ,

Please we need you put arabic language for this website to be useful for 360 millions arab can speak arab language . Thanks

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Barry of Australia

02 May 2017

It seems that the Australian aviation market is in a desperate drive to the absolute bottom of acceptable standards. I had not travelled for about 4 years, the last time was to MEL fling VA. Just returned from same journey. What a decline! Despite a brand new terminal in PER the experience was awful. A 45 minute delay ex PER with no explanation, apology or even comment started a bad experience. Space minimal, food atrocius and cabin crew seriously not wanting to be there. Return journey - more of the same except in a 737 also asked passengers in rear seats to board through rear door requiring use of 2 sets of steep steps. 737s should be banned on any flight longer that 1.5 hours, too small and too uncormfortable.

Problem is I understand QF is no better. These changes are designed to get people who should not even be allowed out of their cages into aeroplanes. Dress standards are dreadful, manners non-existent and body odour rampant. There is no glamour or even any pleasure in flying anymore.

Lindsay of Australia

05 May 2017

Come on Barry, you got from A to B and back safely. I think you're concentrating too much on a few first world problems.

Vernon of Australia

25 May 2017

I flew VA for the first time (PER-BNE-PER) for the first time last Christmas.

The food both ways was absolutely disgusting both in quantity and quality. Free alcoholic drink(s) to drown one's sorrow, was the only compensation.

I informed VA not to bother serving food if this was the best they could do. They did acknowledge my complaint.

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David of Australia

02 May 2017

The News article of 1 May 2017 suggesting that Qantas is looking at pursuing a non stop Perth - Paris service needs clarification. It states that "Qantas has revealed that the 787 will be 34 per cent more fuel efficient that the giant A380 and will be 50 per cent less costly to maintain that a 747". Is this is on a per passenger basis? Otherwise, a Qantas A380, with 484 seats, more than 200% capacity than a 787, would be more economical on a per passenger basis. A similar argument could be put for the 747.

Editors’ Comment

It's per passenger for the A380 and per aircraft for the 747

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Alan of Australia

16 Apr 2017

Perth is the most isolated city in the world so all of our flights are long haul paticularly to Europe and North America.

Would it be possible for a comparison table of the seat spacing and the maximum reclining angle of the seat back for each class for all long haul flights? This must be a policy decision of each airline.

This is a significant factor in selecting a long haul flight for maximum comfort particularly in economy.

Editors’ Comment

If you find out what aircraft is flying the particular route you are looking a,t simply check the airline's page on our website and you will be able to see the seat pitch and recline for that aircraft type for each airline

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Geoff of Australia

16 Apr 2017

With the packed and cramped seating configurations on most domestic flights one selling point that would entice me to book on these flights would be for airlines to advertise non reclining seats.

Shona of United Kingdom

06 May 2017

I agree they cause some much bad feelings with other passangers. Some passengers arrive on flight when seated immediately put the seat back to the detriment of the passenger behind them. I have travelled to Perth quite often and only once has the person in front has had the curtesy to ask if I was finished eating would I mind if he put the seat back.

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Patrick of Finland

15 Apr 2017

Your website says Singapore Airlines is fatality free but then there's Singapore Airlines Flight 006 in 2000. Might want to double check all the information you provide so its not misleading.

Editors’ Comment

We look at fatalities in the last 10 years as that's plenty of time for the issues that caused that accident to be well and truly dealt with. Our ratings look at 'predicting' your safety when you fly - an accident from 17 years ago isn't relevant in looking at safety for tomorrow. You can get a full understanding of our safety ratings here http://www.airlineratings.com/safety_rating_criteria.php

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Joan of Australia

09 Apr 2017

When flying with Air Asia how do I find out which one I am flying with ? I booked in Australia to fly Air Asia from Singapore to Ho Chi Min City only to find myself on Air Asia Pacific on an overcrowded plane with no inflight baggage control. The plane seats were falling apart. How do I avoid this situation ?

Editors’ Comment

All AirAsia planes are exactly the same inside in terms of seat type, spacing and number of seats so really you would never notice a difference between them. Sounds like you just got an older plane in the fleet.

Lindsay of Australia

15 Apr 2017

I'm not sure Air Asia flies Singapore-HCMC direct. Did you perhaps mean Jetstar Pacific?

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Edmund of Australia

20 Mar 2017

Editor Sharon's review of Etihad was comprehensive and interesting but one point she made about (among other nationalities) Asian cabin crews not being chatty confirms that she's never flown on Philippine Airlines.

If she had, and approached a crew member with at least a slight smile, she'd often find that the crew - with typically excellent English were only too happy to have a chat. Sharon's comment is true about some Asian nationalities but not about Filipinos.

Editors’ Comment

Hi Edmund, you're right I haven't but from the reviews I read every day and from Filipino friends I'm sure I would agree with you about the crew on Philippine Airlines. When doing a review I always make a point to go up and speak to the crew in the galley when asking for a glass of water and I try to use the call bell at least twice to make sure I get the chance to interact with them - always with a smile and a 'when you have time' !

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Richard of Australia

17 Mar 2017

Your story on the Rex flight ZL768 losing a propellor needs to be changed to 12:05pm not am. Otherwise all good, and glad I wasn't on it as I have flown them before.

Editors’ Comment

Thanks Richard.

Peter of Australia

20 Mar 2017

My understanding is that the cowling of a jet engine is designed to contain the internals if the engine suffers a catastrophic failure, and turbine blades separate from the rotor. My question is whether the fuselage of a propeller driven aeroplane is similarly reinforced in the vicinity of the propellers, or whether there are any other mechanisms present to prevent a propeller blade, or the entire hub in this case, from penetrating the fuselage if failure of the blade or shaft occurs.

Editors’ Comment

The cowling in fact is an aerodynamic shroud for the engine and cannot contain a fan blade or any other part that gets loose from a jet engine.

However, around the engine core itself are various “belts” that will contain a single fan blade.

But the engine “belts” cannot contain a part like a 200kg high pressure turbine disk which itself holds the blades.

The fuselage of the aircraft – both jets and turbo props - is reinforced where it is adjacent to the main front fan blades of a jet engine or the prop off a turbo prop engine.

I hope this explains the situation but please let us know if you need anything further.

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Donna of Australia

10 Mar 2017

I booked a return flight to visit my mother in May 17. My mother has recently passed away so I asked if they could refund my ticket. They said they would charge me nearly $400 for this. I'm too upset to argue with them at the moment as I am grieving. I don't have the strength to argue and it feels like they are kicking me when I am already down. Is this the same for all airlines?

Editors’ Comment

Very sorry to hear of your situation but unfortunately every airline in the world would be the same.A fully refundable ticket will cost you upwards of 500% more than the original ticket so it's often best to buy the cheapest ticket that has no refund or incurs costs to refund the ticket and get a new ticket if you need to change anything. Flying has never been cheaper but with the cheap fares we pay heavy charges for any changes.

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Lindsay of Australia

10 Mar 2017

Does anyone actually know what is happening with the new Batik Air / Lion Air DPS-PER service?

Thanks

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Tony of New Zealand

09 Mar 2017

why do we now get charged for seating when booking flights. This is compulsory now as you cannot proceed with the booking unless you purchase the seat??????????

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Simon of United Kingdom

05 Mar 2017

Are you able to give any indication of Med-View airline's safety record?

Simon

Editors’ Comment

Unfortunately, we don't rate this one at the moment. It would be about a 5/7 though looking at it briefly now.

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William of United Kingdom

03 Mar 2017

Has any other traveller any suggestions as to how to cope with over-size passengers being seated next to you, especially in today's flights that are full to capacity.

Most airlines with long haul flights, do have a clearly defined passenger of size policy but understandably gate staff & cabin crew are unwilling to act upon this policy & tell anyone that they are too large for the seat. They appear to leave it up to the poor adjacent travellers to complain. A task that many travellers do not wish to make for obvious reasons.

Very large travellers are fully aware of their size but continue to book economy seats, knowing they will cause stress & discomfort to others, they won't change.

So although it's the responsibility of the airlines, it's the travelling public who are left to cope with the risk of DVT being made worse or cause a scene. Not a great choice.

How do you manage? Do you accept sharing your seat or do you complain.

Editors’ Comment

Good question!

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Bruce of Australia

02 Mar 2017

Do you have data for the average safety ratings for Low Cost Carriers and Full Service carriers? Preferably listed by major geographical areas eg Europe, Asia, Africa, North America etc?. The base data is in your alphabetical listing of airline safety ratings but its a long task to go through all of these to get the results I am looking for. Thanks and best regards, Bruce R

Editors’ Comment

No we don't do an average on country - we don't really see the benefit of this as different elements of our safety ratings have different weights and therefore it's about what airline scores individually.

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Cesare of Italy

01 Mar 2017

Dears,

what is your opinion about safety of Copa Airlines?

Thanks for your reply.

Cesare.

Editors’ Comment

You can see all about Copa and their safety rating here http://www.airlineratings.com/ratings.php?s&id=47

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Peter of Australia

27 Feb 2017

We all know that Thailand, especially Phuket is a very popular destination with Australians, especially Perth residents. Why is it that no airline has scheduled any "direct flights" between Perth & Phuket? A few years back, both Virgin Australia & Thai Airways were the only airlines that operated these flights, now there are none. Having to stop over in Singapore, Kuala Lumpur or Bangkok is not my idea of a holiday, especially when there are long layovers. I can not understand why this is not available. Can you enlighten me please Geoffrey.

Editors’ Comment

The reason that there is no direct flight is that the aircraft that was being used, the 737-800 is at the very limit of its range even with the reduced payload that was required.

It simply was uneconomical and there is not enough traffic to warrant a larger aircraft.

Another problem is that Bali flights are so, so cheap that airlines are battling to compete with the public’s perception of what a tropical holiday should cost

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Dave of Australia

24 Feb 2017

Morning Geoffrey, I note with interest the review of QF's new premium economy cabin, and the Company's boast that it is at the forefront of the latest technology. Not wishing to be a harbinger of bad tidings, and without actually test driving the product, I feel the VA 777 new P.E. cabin to be ahead in space, and innovations.

Your comments would be appreciated.

Editors’ Comment

That is an interesting point and someone else has pointed out that Air NZ’s PE is better still. So we will shortly do a road or should I say air test on the main PE products and the pricing.

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Raymond of Australia

14 Feb 2017

Great site, offering meaningful insight into the airline industry.

One thing which would make it even better is if the "Aircraft" page had some photos of the aircraft with the information.

Editors’ Comment

Look out for our new site coming soon ;-)

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