Airline Ratings - Have Your Say
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Have Your Say

Have Your Say is all about exactly that…having your say. We want to hear your thoughts, tips and suggestions on the airline industry as a whole and answer any question you have for the AirlineRatings.com team.

This section is however, not for sharing your experience with a specific airline - please go to our passenger review section for this. Any ‘Have Your Say’ we receive that is about your experience with a specific airline will not be published.

436 Comments/suggestions

Grant of Australia

12 Nov 2016

B777's all over getting the 10 across seating in Economy but you're still paying the 'full service' cost of the ticket. Was sandwiched into one of these narrow seats recently on Qatar Doha > Perth for 10+ hours. Will look NOT to fly Airlines using 777's on route I'm planning to fly. If they are going to jam me in I might as well just buy a ticket for half the price and fly Budget / LCC for half the price on a A320 / B737 - or look for a B787 option

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Bill of United Kingdom

11 Nov 2016

Re BA adding so many extra seats to economy. As my wife & I are not either tall or wide travellers, this will have a limited effect on us.

However, as the seats will be smaller but travellers by & large are bigger, BA really need to enforce their Person of Size policy. At present airlines appear happy to leave this up to travellers to sort out, which is outrageous. I have been squashed for hours by a huge traveller, it is a situation airlines MUST address. POS travellers must be made to pay for larger seats & must NEVER simply occupy part of another's seating.

Stephen of Australia

27 Nov 2016

Couldn't agree more! See my post 27/10/2016. Thats why my absolute favourite plane to fly in is the Airbus A330. The vast majority of these are 2/4/2 in economy, so when flying as a couple get a set of 2 by the window and there is no issue with other passengers imposing on your space, which you have paid for.

Editors’ Comment

The A330 would have to be arguably the best cabin layout for economy passengers

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Edmund of Australia

10 Nov 2016

Sharon Petersen's review of AirAsiaX was outstanding, despite a spelling error or two.

A surprising number of Australians - although diminishing - are first time flyers or new to low cost carriers so her tips such as 'carry an empty water bottle thorugh security to avoid paying through the nose on board', while obvious to those of us fortunate enough to have travelled many times overseas, are handy to new travellers.

It is a disgrace that some airlines do not provide potable drinking water for free on board. Railways in Australia such as V/Line, NSWTrainLink and QR do on all country trains, many of which are for journeys shorter in duration than any AirAsiaX flight out of Australia.

I realise that some of the Airline Ratings' staff are based in Perth but it would be great if in time they could eventually review Philippine Airlines (which now flies from manila to Brisbane via Darwin, Cairns, Melbourne and Sydney as well as Cairns - Auckland) and Cebu Pacific (manila - Sydney). Philippines is one of the fastest growing tourism destinations in southeast Asia and despite being almost totally ignored by group tours has a lot of independent travellers visiting it for the beaches and great typical southeast Asian lifestyle, once one escapes from chaotic larger cities.

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Roger of Australia

01 Nov 2016

Banning Hand Baggage to Improve Evacuation of Aircraft in Emergencies

When I was regular traveller on the British Airways shuttle from London, Heathrow to Belfast in the early 1980s during what was euphemistically known as 'The Trouble', for a period no hand baggage of any sort was permitted on the flights. Even women had to check their handbags. Unless I was staying overnight I just took a couple of meeting papers in an open manila folder. Nobody complained and the system worked very well. Of course, this was before the age of pocketable mobile phones, laptops and tablets. Even though bombs were going off in London from time to time and much more regularly in Northern Ireland, apart from the ban on hand baggage security was nothing like as obtrusive as it is today. I am not aware of any incident involving flights in and out of Belfast during this period. Given the continued failure rate by airport screeners in detecting dangerous items that was recently reported perhaps there is a need to re-appraise the current approach.

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Jo of Australia

31 Oct 2016

Why can't planes have a safety catch that automatically locks overhead bins if there is an emergency. Passengers can be advised during the safety briefing and reminded during an evacuation.

Editors’ Comment

Not a bad idea!

Trevor of Australia

31 Oct 2016

The problem is that there is simply too much baggage in the cabin.

The airlines are at fault here in two ways: 1) by asking passengers to pay for checked bags they are encouraging people to take more and more in their carry-ons and 2) they then don't enforce their own rules about baggage size/weight limits in the cabin . (I'm usually a gentleman, but if I see a lady struggling to lift a clearly overweight/size bag into the lockers then I do not offer to assist.)

Locking the overhead bins might reduce the problem of baggage retrieval during evacuations to some extent, but what about that which is stowed 'under the seat in front of you'?

Editors’ Comment

Another great point!

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Darice of Australia

30 Oct 2016

Overhead bins should have a locking mechanism so that passengers cannot open them to remove luggage in case of an emergency.

Editors’ Comment

Definitely a great suggestion

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Stephen of Australia

27 Oct 2016

Unfortunately no surprise from Qantas with the announcement of seat layout for the 787 Dreamliner, at least not for economy class. 9 abreast like Jetstar as expected. An extra inch of pitch, big deal! Their research says passengers prefer more legroom rather than more shoulder room. Where do they do their research? If a tall passenger hasn't got the legroom they want, they have another option. Buy a seat in Premium! Their comfort level only affects them. If the seats are too narrow, and a passenger is overweight, obese or just broad shouldered, it not only affects them, but also the passenger sitting beside them. As a passenger who is not tall and not large, I object to the the passenger next to me imposing on my seat space, which I have paid for. I will be choosing my next long haul airline based on seat pitch AND width, and I normally fly Qantas.

Editors’ Comment

As far as we know Japan Airlines are the only airline in the world to limit economy seating to 8 across in the Dreamliner, every other airline is 9 so really Qantas is just following suite.

Trevor of Australia

30 Oct 2016

Speaking as a person with long legs I can tell you that an extra inch of pitch is a very big deal! If I were obese I could do something about my size by dieting, but how do I reduce the length of my legs? When I can afford it I fly Business and when I can't I try to buy an economy exit row seat, but they are not always available. (Note to editor - the expression is to 'follow suit' not suite...)

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Stuart of Australia

27 Oct 2016

Having recently flown (business class) on both B787 (both variants 800-900) and A350-900 on three flights within a 36 hour period in basically the same position (seat) on all flights I am in the unique position of being able to compare aeroplanes.

Without any doubt the A350 is superior.

Whilst it is noisy on take off, infact I've never heard a jet engine make so much noise, but when in the cruise it's almost silent, the only perceptible noise in the cabin is that of the air rushing past the fuselage, no engine noise is heard.

The B787 is quieter on take off, but once in the cruise a low pitched constant throb/vibration can be heard and felt from it's engine. This vibration, whilst not overly pronounced, was transmitted through the airframe and could be heard/felt anywhere.

Which is a bit odd as both aeroplanes (on my flights) use basically the same engine, RR Trent 1000 for B787 and RR xwb for A350, the xwb being basically a Trent 1000 with an extra compressor turbine.

It may well be related to the following comment.

The A350 feels stronger and more robust, whereas the B787 has a flimsy feel to it.

Vibrations caused by take off and landing turbulence and equipment like landing gear were also more pronounced in the B787.

Whilst there are design differences both technically and within the cabin the lack of centre overhead bins in the A350 Business cabin gives it a much more 'roomy' feel.

Technically (for which I am no expert) the A350 uses more traditional 'air bleed' powered systems over the 'electrically' powered system employed by Boeing in the dreamliner, the reliability of which will probably only be proven over time.

Traditionally hydraulic systems have been favoured over electrical because of reliability.

Both aeroplanes use composite materials, both have lower altitude pressurisation and higher humidity air systems but for some unknown reason to me the atmospheric comfort level in the A350 cabin was better, and that was the longest flight at 9+ hours where as the B787 flights were 2.5 and 5.5 hours respectively.

Some people may find, as I did, that the extra large windows in the B787 a little unnerving as they allow you to see more clearly just how far above the ground you are.

Note: Whilst the A350 windows are bigger than A330 windows, they are not as big as the B787 windows, and have traditional blinds rather than the 'fadamatic' B787 windows.

Just as a comment, the curved pilot/co pilot (front) windows on the A350 give it a unique look unlike any other modern jet aircraft, and is thus easily identified.

Editors’ Comment

Thanks for sharing your feedback - it's interesting to see the differences you noticed.

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Glen of Australia

27 Oct 2016

I was reading the other day about an Emirates pilot who was suspected of being under the influence of alcohol and the flight was held in Perth while another pilot was found. In the same article it was mentioned that Emirates have a restriction of 0.04 with no alcohol intake for the 8 hours prior to flying. This seemed really odd to me because with a reading of 0.04 there would be no guarantee that alcohol was not consumed within the preceding 8 hour period.

Are there any airlines with a zero tolerance for pilots, i.e. 0.00 blood alcohol content (BAC)?

Editors’ Comment

That's a good question and we are sure there probably are. It's up to the airlines to broadcast this information though.

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Reg of Australia

23 Sep 2016

In reply to a comment made by a Chintan on 19th Sep 2016 about Air New Zealand not advising the traveller of VISA requirements. It is and always has been the responsibility of the traveller to ensure they have all the required documentation and VISA's, not the Airline. Just because you can't get your act together and ensure you have the required VISA's, don't blame the Airline.

Editors’ Comment

This is correct. Travellers must look out for these things themselves

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Peter of Australia

10 Aug 2016

Why do you think this is? My wife and I recently travelled around the world via USA, Germany, Ireland,

UK, Germany, Swissterland

Hong Kong and back to Australia.

My wife was always requested to remove her small loose fitting almost see thru summer scalf by security. Never once did I see a Moslem woman requested to remove her berka nor did I see any escorted to a private room to do so. Considering there were several berkas worn on every flight we went on how serious is airport security ?????

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Elle of Australia

10 Aug 2016

I've read Garuda rates/advertises as a 5 star airline through skytrax. I'm interested to know why they score low 3/7 on your website for safety, is your safety survey updated regularly/yearly or is the skytrax 5 star safety rating false advertising? Do Garuda pilots have extensive training such as Qantas pilots and other "5star" airlines, thanks

Editors’ Comment

Skytrax rates flight experience only NOT safety.

Airlineratings.com does both in flight experience and safety

Our safety rating criteria can be found here http://www.airlineratings.com/safety_rating_criteria.php and should explain everything but if you have any other questions please email support@airlineratings.com and we would be happy to go in to more detail.

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Meg of Australia

09 Aug 2016

My husband and I travel overseas at least once a year. The seats on most airlines are so crammed, that for a tall or larger person, this is a concern. It is extremely uncomfortable and our major concern is that DVT would be more prevalent in this situation (given the aisles are also narrow). If you are unfortunate to be sitting next to a very large person who invades your space as a consequence,, apart from feeling angry at having paid for a full seat but only getting half, you often have no other option that to wander the narrow ailse, arriving at your destination frustrated, tired and determined to make this your last trip. The toilets are also small. For long journeys this means spending an extended period in confined spaces and I wonder long term what this poses for OHS for airlines. We now do not take longer journeys than 5 hours by plane for this reasons and cannot afford to go above economy. Also, in flight entertainment often means that the drop down TV is so far in the distance that you end up reading instead or trying to sleep. Shouldn't the whole travel journey be a joy?!

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Simon of New Zealand

03 Aug 2016

MH370 certainly did not make a controlled ditching as asserted by the Canadian air accident investigator Larry Vance.

At 00:19.29 UTC MH370 had a rate of descent of 12,000fpm. Just 8 seconds later at 00:19.37 UTC it had accelerated to 20,000fpm - twice the rate of descent of Air France AF447 in 2009. Boeing's Flight Manual cautions B777 pilots against exceeding 8,000fpm.

Larry Vance and I have both read the BEA report on the Flaperon which refers to damage occurring from a gradual process of erosion, not sudden shear forces. The dilemma whether this was a controlled ditching , or high speed impact as my friend Blaine Gibson believes is resolved by common sense.

MH370 broke up at altitude. The Right wing appears to have fluttered down like confetti with the Flaperon still attached for a soft entry. Wave action over the following weeks likely separated the Flaperon from the wing by fatigue, erosion & flexing, giving barnacles time needed to establish on a semi-submerged Flaperon until the wing sank and then the Flaperon broke free.

Mr Vance has fixated on just one aspect of the BEA report & taken it out of proper context to attract attention for his pet prejudice to blame the pilot. A B777 dropping at 20,000fpm is not heading for a controlled ditching.

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Richard of Trinidad and Tobago

03 Aug 2016

It appears that your ratings are a bit flawed or just that it missed out on some airlines. I work for and am proud to be a member of Caribbean Airlines Ltd. Based in Trinidad and Tobago which by FAA and ICAO standards meet your requirements for one of the safest airlines in the world today.

Even before your ratings started, our predecessor BWIA had the best rating worldwide, better than Qantas and we had routes to both North America and Europe.

Editors’ Comment

They are an excellent airline which is why they score an almost perfect 6/7 for safety http://www.airlineratings.com/ratings/107/caribbean-airlines

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Kevin of Greece

24 Jul 2016

Please re-rate EgyptAir security rating because of the recent crash in the mediterrannean.

Editors’ Comment

We need to find out the cause of this crash before we can accurately re-rate.

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Ian of Australia

22 Jul 2016

Flew in/out Alice Springs from Perth - 15/19 July, surprised to see Scoot 787 "parked". I didn't think they flew to Alice, was there an issue with this craft, seemed a waste new aircraft sitting idle middle of Australia.

Editors’ Comment

No they don't. I would suspect there was an emergency on board or a minor mechanical issue.

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Hagop of Jordan

18 Jul 2016

Please re-rate Turkish Airlines safety rating, because the country lost it's FAA endorsement.

Editors’ Comment

This was only a temporary endorsement and the ban has again been lifted.

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David of Australia

17 Jul 2016

Looking at flights from London to New York and I've come across Air Copagnie, a supposedly an all business class flight at around economy class prices. Reviews are mixed. Is it worth the gamble?

Editors’ Comment

Reviews are always mixed so look at what you will be offered on board as well as the price and flight times and if it works for you then you should give it a go.

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Neil of Australia

13 Jul 2016

I wonder why "airlineratings.com" has not included reviews for AirAsiaX for the month of Apr 2016? I submitted a review for flights undertaken 06Apr2016, which included a large number of people who were unhappy with their treatment by that airline! Coincidence or deliberate omission??

Editors’ Comment

We are very sorry that one of your reviews is missing. We receive hundreds of reviews everyday and we personally check them all. It could be that it has been missed or if it contained inappropriate content it would have been deleted. If you want to resubmit it please do and we will keep an eye out for it. Again we apologise that we can not account for it and for the inconvenience to you with the request to re write it.

Soontaree of Australia

18 Jul 2016

Dear sir,

Should the baggage check-in. Be improved in Chitose Airport? It is extremely long line and take time. Moreover, the announcement shoul be in English. It is not friendly to hear something all time without understanding .

This is fifth time that I traveled in Japan. It is quite upset for traveling this time for me as a Japan lover.

Best regards,

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