Have Your Say
Have Your Say is all about exactly that…having your say. We want to hear your thoughts, tips and suggestions on the airline industry as a whole and answer any question you have for the AirlineRatings.com team.
This section is however, not for sharing your experience with a specific airline - please go to our passenger review section for this. Any ‘Have Your Say’ we receive that is about your experience with a specific airline will not be published.
Reg of Australia23 Sep 2016
In reply to a comment made by a Chintan on 19th Sep 2016 about Air New Zealand not advising the traveller of VISA requirements. It is and always has been the responsibility of the traveller to ensure they have all the required documentation and VISA's, not the Airline. Just because you can't get your act together and ensure you have the required VISA's, don't blame the Airline.
This is correct. Travellers must look out for these things themselves
Peter of Australia10 Aug 2016
Why do you think this is? My wife and I recently travelled around the world via USA, Germany, Ireland,
UK, Germany, Swissterland
Hong Kong and back to Australia.
My wife was always requested to remove her small loose fitting almost see thru summer scalf by security. Never once did I see a Moslem woman requested to remove her berka nor did I see any escorted to a private room to do so. Considering there were several berkas worn on every flight we went on how serious is airport security ?????Add your comments on this
Elle of Australia10 Aug 2016
I've read Garuda rates/advertises as a 5 star airline through skytrax. I'm interested to know why they score low 3/7 on your website for safety, is your safety survey updated regularly/yearly or is the skytrax 5 star safety rating false advertising? Do Garuda pilots have extensive training such as Qantas pilots and other "5star" airlines, thanks
Skytrax rates flight experience only NOT safety.
Airlineratings.com does both in flight experience and safety
Our safety rating criteria can be found here http://www.airlineratings.com/safety_rating_criteria.php and should explain everything but if you have any other questions please email firstname.lastname@example.org and we would be happy to go in to more detail.
Meg of Australia09 Aug 2016
My husband and I travel overseas at least once a year. The seats on most airlines are so crammed, that for a tall or larger person, this is a concern. It is extremely uncomfortable and our major concern is that DVT would be more prevalent in this situation (given the aisles are also narrow). If you are unfortunate to be sitting next to a very large person who invades your space as a consequence,, apart from feeling angry at having paid for a full seat but only getting half, you often have no other option that to wander the narrow ailse, arriving at your destination frustrated, tired and determined to make this your last trip. The toilets are also small. For long journeys this means spending an extended period in confined spaces and I wonder long term what this poses for OHS for airlines. We now do not take longer journeys than 5 hours by plane for this reasons and cannot afford to go above economy. Also, in flight entertainment often means that the drop down TV is so far in the distance that you end up reading instead or trying to sleep. Shouldn't the whole travel journey be a joy?!Add your comments on this
Simon of New Zealand03 Aug 2016
MH370 certainly did not make a controlled ditching as asserted by the Canadian air accident investigator Larry Vance.
At 00:19.29 UTC MH370 had a rate of descent of 12,000fpm. Just 8 seconds later at 00:19.37 UTC it had accelerated to 20,000fpm - twice the rate of descent of Air France AF447 in 2009. Boeing's Flight Manual cautions B777 pilots against exceeding 8,000fpm.
Larry Vance and I have both read the BEA report on the Flaperon which refers to damage occurring from a gradual process of erosion, not sudden shear forces. The dilemma whether this was a controlled ditching , or high speed impact as my friend Blaine Gibson believes is resolved by common sense.
MH370 broke up at altitude. The Right wing appears to have fluttered down like confetti with the Flaperon still attached for a soft entry. Wave action over the following weeks likely separated the Flaperon from the wing by fatigue, erosion & flexing, giving barnacles time needed to establish on a semi-submerged Flaperon until the wing sank and then the Flaperon broke free.
Mr Vance has fixated on just one aspect of the BEA report & taken it out of proper context to attract attention for his pet prejudice to blame the pilot. A B777 dropping at 20,000fpm is not heading for a controlled ditching.Add your comments on this
Richard of Trinidad and Tobago03 Aug 2016
It appears that your ratings are a bit flawed or just that it missed out on some airlines. I work for and am proud to be a member of Caribbean Airlines Ltd. Based in Trinidad and Tobago which by FAA and ICAO standards meet your requirements for one of the safest airlines in the world today.
Even before your ratings started, our predecessor BWIA had the best rating worldwide, better than Qantas and we had routes to both North America and Europe.
They are an excellent airline which is why they score an almost perfect 6/7 for safety http://www.airlineratings.com/ratings/107/caribbean-airlines
Kevin of Greece24 Jul 2016
Please re-rate EgyptAir security rating because of the recent crash in the mediterrannean.
We need to find out the cause of this crash before we can accurately re-rate.
Ian of Australia22 Jul 2016
Flew in/out Alice Springs from Perth - 15/19 July, surprised to see Scoot 787 "parked". I didn't think they flew to Alice, was there an issue with this craft, seemed a waste new aircraft sitting idle middle of Australia.
No they don't. I would suspect there was an emergency on board or a minor mechanical issue.
Hagop of Jordan18 Jul 2016
Please re-rate Turkish Airlines safety rating, because the country lost it's FAA endorsement.
This was only a temporary endorsement and the ban has again been lifted.
David of Australia17 Jul 2016
Looking at flights from London to New York and I've come across Air Copagnie, a supposedly an all business class flight at around economy class prices. Reviews are mixed. Is it worth the gamble?
Reviews are always mixed so look at what you will be offered on board as well as the price and flight times and if it works for you then you should give it a go.
Neil of Australia13 Jul 2016
I wonder why "airlineratings.com" has not included reviews for AirAsiaX for the month of Apr 2016? I submitted a review for flights undertaken 06Apr2016, which included a large number of people who were unhappy with their treatment by that airline! Coincidence or deliberate omission??
We are very sorry that one of your reviews is missing. We receive hundreds of reviews everyday and we personally check them all. It could be that it has been missed or if it contained inappropriate content it would have been deleted. If you want to resubmit it please do and we will keep an eye out for it. Again we apologise that we can not account for it and for the inconvenience to you with the request to re write it.
Soontaree of Australia18 Jul 2016
Should the baggage check-in. Be improved in Chitose Airport? It is extremely long line and take time. Moreover, the announcement shoul be in English. It is not friendly to hear something all time without understanding .
This is fifth time that I traveled in Japan. It is quite upset for traveling this time for me as a Japan lover.
Brien of New Zealand11 Jul 2016
A search window to put in the airline name would be a very helpful whrn searching for an airline
We agree and it is on the list for our new website. There are lots of new features we will be implementing in the near future so keep your eyes out for it.
Stephen of Australia11 Jul 2016
I query your methodology when you show Singapore Airlines - with two very large recent pilot driven fatal events (Taiwan, pilot error, and Indonesia, wholly owned subsidiary, Silk Air - likely pilot suicide/mass murder). Pandering to airlines who hive off their riskier low cost routes into wholly owned subsidiaries makes your ranking meaningless. Please bundle together wholly owned subsidiaries and place a higher risk factor on clearly avoidable incidents.
These events, whilst tragic are not recent (1998 and 1997) and they certainly don't impact on the safety ratings of the airline as it is today. Airline and indeed airport protocols change - especially in response to accidents and this is why we allow 10 years for an airline to change its culture and practice following an accident. Industry standards suggest 5 years but to be extra safe we choose 10.
We don't agree with the comment about low cost carriers operating on less safe routes - this is absolutely not the case.
Lemmy of Australia10 Jul 2016
Last Saturday morning, my wife had a confirmed ticket with an allocated seat on a Virgin Australia flight from Perth to Sydney. We arrived early and when I tried to use the machine to get a baggage tag and boarding pass, the seat allocation came up blank. We were directed to the International transfer queue (the only one operating) and after a long wait, I called a supervisor, who advised us that they had overbooked the flight, and she was now on the 4.30 pm flight! The ground staff were clearly embarrassed, and said that we should complain as it put them in a difficult situation. Apparently, they are able to do this as it is in their terms, but is it legal?
After I made a huge fuss, they called their Brisbane base and authorised a transfer to a Qantas flight - and I hope they had to pay full fare!
As much as we don't agree with this it is pretty standard practice the world over. Flexible fares mean passengers can come and go as they wish and airlines can end up flying with empty seats that could have been sold. To overcome this they over sell flights to allow for the small percentage of passengers that often don't show up to their flight.
Calum of United Kingdom09 Jul 2016
What is the differences in definition between Low Cost Carrier and Regional Carrier?
Some so called low cost airlines provide the service of a low cost airline but charges full fare prices for tickets
http://www.airlineratings.com/regional_rating_criteria.php and http://www.airlineratings.com/low_cost_rating_criteria.php explain the difference between the two and also how we rate each category.
The two, as you suggest, can be very hard to tell apart and we have on occasion had to ask the airline what they want to be referred to as they do fit in to both criteria. Examples of this are air baltic and flybe.
Prabal of India04 Jul 2016
What is the significance of airlines safety rating? The airlines rated as 1, 4 or 6, how I read them?
Please click on the link next to the safety rating that says safety ratings explained to get a full rundown of how we rate each airline and why. If after reading this yo have any questions please email email@example.com
Kenneth of United Kingdom04 Jul 2016
Etihad Air. I purchased two business class tickets from LHR to HKK, on special offer, 2 months ago. In the last two weeks there have been more special offers over Â£1000 less for the two tickets. I am informed that I cannot cancel my tickets and get the new offer.
The moral here seems to be leave your purchase until the last moment and then look around.Add your comments on this
Helen of Singapore01 Jul 2016
Jetstar Asia got the same rating as Jetstar Australia, but was not mentioned in your summary list of the safest of low cost airlines. Can you tell me why?
If we could have included more in the list they would absolutely be in there as they are excellent. At the end of the day we need to cut it off somewhere and it comes down to minor technical things.
If we had even just a top 15 they would absolutely have been in it.
Sorour of United States14 Jun 2016
I am leaving this review to the world to see. Etihad airline is the worst airline you can imagine traveling international. I got to the U.S. gate in Abu Dhabi with my 2 small children, 7 minutes late(45 minutes before the flight) and the ground staff denied us boarding. I told them why don't you have no announcement or call for the flight, they did not respond. The worst part of our trip happened when the transfer desk didn't issue us another ticket to send us with the next flight. They said pay 3000 dollars for re-booking and when I said I don't have my credit cards and I can't buy a new ticket, their attitude was: " We are here to make money", " Go find someone to buy you new ticket". It took us 2 days to finally reach the U.S. with another airline and laying over in another airport. When I called my ticket agent and Etihad agent, Etihad said "Your return ticket is also cancelled because you did not continue your trip with us!" I told him how would I when I don't have money to go on?! Etihad agent hung up! Trying to resolve it through email and other means, but Etihad says there is no mistake! What did they expect?! With No money and no alternative, my kids and I were in limbo situation sitting in their cold airport waiting and the airline simply did not CARE. There are many airline with great deals, never choose Etihad, ever.
As frustrating as that is, the airline are well within their rights. It is the passengers responsibility to be at the gate before time. Airlines need to finalize the weight and balance of the aircraft and take on extra fuel or cargo as needed. Last minute passenger changes cost money and time. Airlines have had to cut down or out announcements because there are at most major airports too many flights to do so.
John of Australia23 Jun 2016
Excellent experiences with Etihad. It is an airline that has won several prices for comfort and customer service. It is your own fault if you come too late, the rules are very clear. I wonder what you mean with the U.S. Gate as I have never seen country specific gates in Abu Dhabi.
David of Australia12 Jun 2016
I was VERY surprised that you did not list COPA airlines. They have a superior safety record. The service is outstanding. Not only do you get a choice of food & beverage at no extra charge, but they provide REAL cutlery.
COPA do score a perfect 7/7 for safety. There are 140 airlines that do, but our top safest just includes the top 20. These airlines are leaders in safety innovation and are often the first to market with new initiatives.