Have Your Say
Have Your Say is all about exactly that…having your say. We want to hear your thoughts, tips and suggestions on the airline industry as a whole and answer any question you have for the AirlineRatings.com team.
This section is however, not for sharing your experience with a specific airline - please go to our passenger review section for this. Any ‘Have Your Say’ we receive that is about your experience with a specific airline will not be published.
Edmund of Australia20 Mar 2017
Editor Sharon's review of Etihad was comprehensive and interesting but one point she made about (among other nationalities) Asian cabin crews not being chatty confirms that she's never flown on Philippine Airlines.
If she had, and approached a crew member with at least a slight smile, she'd often find that the crew - with typically excellent English were only too happy to have a chat. Sharon's comment is true about some Asian nationalities but not about Filipinos.
Hi Edmund, you're right I haven't but from the reviews I read every day and from Filipino friends I'm sure I would agree with you about the crew on Philippine Airlines. When doing a review I always make a point to go up and speak to the crew in the galley when asking for a glass of water and I try to use the call bell at least twice to make sure I get the chance to interact with them - always with a smile and a 'when you have time' !
Richard of Australia17 Mar 2017
Your story on the Rex flight ZL768 losing a propellor needs to be changed to 12:05pm not am. Otherwise all good, and glad I wasn't on it as I have flown them before.
Peter of Australia20 Mar 2017
My understanding is that the cowling of a jet engine is designed to contain the internals if the engine suffers a catastrophic failure, and turbine blades separate from the rotor. My question is whether the fuselage of a propeller driven aeroplane is similarly reinforced in the vicinity of the propellers, or whether there are any other mechanisms present to prevent a propeller blade, or the entire hub in this case, from penetrating the fuselage if failure of the blade or shaft occurs.
The cowling in fact is an aerodynamic shroud for the engine and cannot contain a fan blade or any other part that gets loose from a jet engine.
However, around the engine core itself are various âbeltsâ that will contain a single fan blade.
But the engine âbeltsâ cannot contain a part like a 200kg high pressure turbine disk which itself holds the blades.
The fuselage of the aircraft â both jets and turbo props - is reinforced where it is adjacent to the main front fan blades of a jet engine or the prop off a turbo prop engine.
I hope this explains the situation but please let us know if you need anything further.
Donna of Australia10 Mar 2017
I booked a return flight to visit my mother in May 17. My mother has recently passed away so I asked if they could refund my ticket. They said they would charge me nearly $400 for this. I'm too upset to argue with them at the moment as I am grieving. I don't have the strength to argue and it feels like they are kicking me when I am already down. Is this the same for all airlines?
Very sorry to hear of your situation but unfortunately every airline in the world would be the same.A fully refundable ticket will cost you upwards of 500% more than the original ticket so it's often best to buy the cheapest ticket that has no refund or incurs costs to refund the ticket and get a new ticket if you need to change anything. Flying has never been cheaper but with the cheap fares we pay heavy charges for any changes.
Lindsay of Australia10 Mar 2017
Does anyone actually know what is happening with the new Batik Air / Lion Air DPS-PER service?
ThanksAdd your comments on this
Tony of New Zealand09 Mar 2017
why do we now get charged for seating when booking flights. This is compulsory now as you cannot proceed with the booking unless you purchase the seat??????????Add your comments on this
Simon of United Kingdom05 Mar 2017
Are you able to give any indication of Med-View airline's safety record?
Unfortunately, we don't rate this one at the moment. It would be about a 5/7 though looking at it briefly now.
William of United Kingdom03 Mar 2017
Has any other traveller any suggestions as to how to cope with over-size passengers being seated next to you, especially in today's flights that are full to capacity.
Most airlines with long haul flights, do have a clearly defined passenger of size policy but understandably gate staff & cabin crew are unwilling to act upon this policy & tell anyone that they are too large for the seat. They appear to leave it up to the poor adjacent travellers to complain. A task that many travellers do not wish to make for obvious reasons.
Very large travellers are fully aware of their size but continue to book economy seats, knowing they will cause stress & discomfort to others, they won't change.
So although it's the responsibility of the airlines, it's the travelling public who are left to cope with the risk of DVT being made worse or cause a scene. Not a great choice.
How do you manage? Do you accept sharing your seat or do you complain.
Bruce of Australia02 Mar 2017
Do you have data for the average safety ratings for Low Cost Carriers and Full Service carriers? Preferably listed by major geographical areas eg Europe, Asia, Africa, North America etc?. The base data is in your alphabetical listing of airline safety ratings but its a long task to go through all of these to get the results I am looking for. Thanks and best regards, Bruce R
No we don't do an average on country - we don't really see the benefit of this as different elements of our safety ratings have different weights and therefore it's about what airline scores individually.
Cesare of Italy01 Mar 2017
what is your opinion about safety of Copa Airlines?
Thanks for your reply.
You can see all about Copa and their safety rating here http://www.airlineratings.com/ratings.php?s&id=47
Peter of Australia27 Feb 2017
We all know that Thailand, especially Phuket is a very popular destination with Australians, especially Perth residents. Why is it that no airline has scheduled any "direct flights" between Perth & Phuket? A few years back, both Virgin Australia & Thai Airways were the only airlines that operated these flights, now there are none. Having to stop over in Singapore, Kuala Lumpur or Bangkok is not my idea of a holiday, especially when there are long layovers. I can not understand why this is not available. Can you enlighten me please Geoffrey.
The reason that there is no direct flight is that the aircraft that was being used, the 737-800 is at the very limit of its range even with the reduced payload that was required.
It simply was uneconomical and there is not enough traffic to warrant a larger aircraft.
Another problem is that Bali flights are so, so cheap that airlines are battling to compete with the publicâs perception of what a tropical holiday should cost
Dave of Australia24 Feb 2017
Morning Geoffrey, I note with interest the review of QF's new premium economy cabin, and the Company's boast that it is at the forefront of the latest technology. Not wishing to be a harbinger of bad tidings, and without actually test driving the product, I feel the VA 777 new P.E. cabin to be ahead in space, and innovations.
Your comments would be appreciated.
That is an interesting point and someone else has pointed out that Air NZâs PE is better still. So we will shortly do a road or should I say air test on the main PE products and the pricing.
Raymond of Australia14 Feb 2017
Great site, offering meaningful insight into the airline industry.
One thing which would make it even better is if the "Aircraft" page had some photos of the aircraft with the information.
Look out for our new site coming soon ;-)
John of Australia14 Feb 2017
Apologies if this has already been reported but has Emirates explained why it has ceased its A380 service on EK424 Dubai to Perth and replaced it with a Boeing 777? After making a booking on this flight last year on A380 for travel in September 2017 , I noticed that aircraft has changed to Boeing 777 without any communication from Emirates.
It has been downgraded because of poor loads on the morning service.
Fred of Australia03 Feb 2017
Hi Geoffrey - this one is technical question - recently looked at a Roo Tales blog about winglets - as a lapsed (communications) engineer I am curious why winglets are not added to the tailplanes and rudder?
Winglets are added to the wings of existing designs because they increase the effective aspect ratio of a wing without materially increasing the wingspan.
An extension of span would lower lift-induced drag, but would increase parasitic drag and would require boosting the strength and weight of the wing.
They increase the lift generated at the wingtip and reduce the lift-induced drag caused by wingtip vortices, improving lift-to-drag ratio.
However on newer aircraft such as the 777-300ER and 787 designers have gone for a raked wingtip to get the same effect.
Winglets on the horizontal tail and rudder would serve no purpose and just introduce drag.
David of Australia31 Jan 2017
Maybe someone can answer this... We (two couples) are looking to book return flights from Adelaide to Europe. We have used Emirates in the past as they fly direct from Adelaide, unlike Qantas. Now Emirates are charging a not insubstantial fee to select seats in advance if we want to ensure we are seated together. If we book through Qantas, who put us code share Emirates flights, do we have to pay this fee or does the normal Qantas seat allocation procedure apply?
You will have to pay with Qantas too unless you have a good frequent flyer status . Check-in and seat selection is free but usually just 24-48 hours before.
CP of Australia03 Feb 2017
Flight: Perth Dublin. We have been flying with Emirates for some years and were about to again for that flight later this year. However, that seat selection fee on such long-haul flight is a rip off so we will not fly with Emirates, but have switched to Ethihad.
Vernon of Australia28 Jan 2017
Your article on the B787 is a complete sales blurb from the Boeing PR department.
Can you, Geoffrey, as an aviation fundi, not find a single deficiency in this aircraft or its development program to remark on ? Possibly compare it to what advantages its rivals have? The Boeing Company, formally very reserved and respected, was very disingenuous over many years regarding this program and its shambolic development.
Can you bear that in mind in future, to please give impartial reporting on Boeing and your recent visit to Washington State ?
Certainly I have been covering the 787 story from way back in 2002 when it was first conceived and in fact broke several of the stories on the delays.
I have written tens of thousands of words about its problems but they are behind it now and itâs time to move on.
In service it is a real winner and this is what we are focusing on today.
Having said that I am writing a book at the moment called the Fall and Rise of the 787 which will go into greater depth on the problems.
Thanks for your interest and I am sorry if it appears that I have glossed over its development problems.
Best Geoffrey Thomas
Edmund of Australia15 Mar 2017
The Boeing 789 is hardly a 'winner' for passengers. Nine across seating in Y, which most airlines save for the Japanese have gone for, is uncomfortable and one seat too many, especially given how a majority of Westerners including Australians are now (according to the accepted BMI index) overweight or obese.
David of Australia27 Jan 2017
You mentioned airlines starting to charge for carry on baggage.
Well why do they now allow passengers with obviously oversized bags or even small suitcases as carry ons, they don't seem to be concerned at the size of these bags even though there is supposed to be strict measurements.
There is definitely inconsistency between the airlines and even the route!
Alan of Australia30 Jan 2017
Good advert, just a shame you can hardly hear the conversation over the loud and unnecessary music.
Peter of Australia21 Jan 2017
I have always had a lot of respect for Geoffrey Thomas and his useful articles, however, continuing the search for MH370, unless someone knows where this wreck is located, is like chasing fairies.
Let me give you my interpretation of this disaster, if the aircraft did a nose dive into the water it would have shredded into a million pieces (evidence the pieces that have been found washed up on the islands), have a look at the germanwings disaster in France ( smashed into tiny bits), this would be the same effect if the aircraft smashed into water, especially from 30,000 feet and at 400 MPH or thereabouts, other evidence is the AirAsia flight in Indonesia.
Basically people are looking for "shredded evidence", bits and pieces.
You are correct but usually, there is some piece that stays in tact better such as a tail or large piece of fuselage. The opinions on continuing the search are very mixed and the reasons for both sides are sound arguments.
METE of Turkey15 Jan 2017
Good applications we prefer safety airlines company with your reportsAdd your comments on this
Luke of Australia11 Jan 2017
Hello, what has happened to your review of Aeroflot. I notice it is missing?
Yes, it is being updated at the moment and should be back at the end of the week. They score a 6/7 for safety and a 4.5/7 for in-flight product if that's of any help in the meantime.