Etihad Airways

I rtavelled on a long-haul flight from Abu Dhabi to London, on a (O think) A6-API Airbus A380-800, economy.
Individual air streams seem to be not part of the seat design in economy.
I had a strong downdraft of EXTREMELY COLD AIR coming down on my head for the entire journey, inflicting unacceptable pain and discomfort. Cabin attendant said sorry, this is just the aircraft design, tough luck…
Other seats did not seem to be affected, and temporarily swapped with another passenger. No possibility of a permanent seat swap to another seat due to fullish flight.
It required TWO blankets on top of my head and shoulders to get vaguely comfortable, for the entire flight.
I cannot believe that this is an acceptable situation that can’t be alleviated.

The airline mislaid our luggage for 4 days and has ignored our request for payment of our receipts for toiletries and underwear. We have emailed with no response and there is no telephone number. We kept our spending to a minimum so not a huge sum of money. Very disappointing response from this airline. Will not fly with them again.

When I bought a business class ticket from Lisbon to Bangkok, I expected comfort and all the perks of expensive tariffs. However, when I wanted to change the date of my return flight, I was surprised: instead of $30, they charged me $700 euros. Explanations about “fare rules” left a lot of questions. Even the support couldn’t clearly say where the fee comes from. All they said was “the website calculates it like this”. Unexpected fees and lack of clarity is something you don’t expect from business class. I recommend weighing your choices before flying business with Etihad.

RE: RT flights from JFK to SIN (Changi, Singapore) changing planes, both ways, at ABU (Abu Dhabi).

The airport was under construction so we had to take a bus across the airport to get to our plane. On the bus, most of us had to stand. The bad is there is a lot of construction traffic so the bus had to stop abruptly several times. My return flight to JFK was at night and, again, had to take the bus. I expected the abrupt stops, but one was so sudden and hard, that several of us we thrown to the floor of bus. I received a good sized bruise on my knee. I didn’t report it because I was anxious to board and get settled in my seat.

I don’t think the Airline thinks much about the busses or they would give better instructions to the drivers.

The airport itself, has much to be desired. The bathrooms are far and few between and you usually must walk down a stairs to get to them. On the other hand, they were very clean.

I am 79 and don’t know If I want to put myself through this again.

Very poor experience with Etihad. We paid additionally for selected seats and we were assigned seat as we were trying to check-in. CS rude and inept. Will never fly with them again. There’s better options. Why put yourself under stress