Cathy

    from Singapore - February 18, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ll try to keep it brief due to word limit. Horrible staff at all counters (home country and during transit in vietnam). Cited my first and last name werent enough on the ticket and when I asked for assistance at the very start to amend it because my passport was there for them to access and verify, was told that the main vietnam office has to handle it. I said alright, and when I reached the layover in vietnam, staff said the staff at Singapore(home country) should have handled it, and refused to help. Instead made me sign a waiver that if the destination country did not accept me I would be responsible for all charges of me being deported home. No compassion or care at all from the staff. Japan let me in without a hitch. Vietnam made not having my middle and chinese names such a huge deal it was SO stressful. Also luggage was beat up when received.

    Julian

    from United Kingdom - August 31, 2023

    Flew Business Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Great staff, great food but who designed the Business Class seat? It’s bizarre – I’m 6ft (183cm) and the end of the tunnel where your feet go arrive into a point squashing your feet together? Most business class footwells are square (naturally). Anyone taller would struggle to sleep. This was either a space grabbing move by VA or designed by someone around 5ft tall. As a result I wont be booking them again.

    Ian

    from Australia - October 26, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Vietnam Airlines flight booked for 24 June 2020 was twice changed by airline, including changing the date, and then completely cancelled. Vietnam Airlines initially offered about half of fee paid. I reluctantly accepted this offer, but now the airline just refuses to respond to emails asking for an update. Relatively small amount of money involved, but it is the principle. I cannot recommend Vietnam Airlines based upon this service.

    Duayne

    from Australia - April 29, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Unfortunately having a terrible experience with this airline. I work in the travel industry in Australia and the communication with the staff has been awful. Slow to respond (if ever) and avoiding the refund of my tickets. The issue has been ongoing for 5 months now, before the Corona Virus was even a major issue. I booked online which in their policies, says you can get a refund. I normally am super positive and like to support the travel industry in as many ways possible, however my experience here has been nothing but terrible. The airline still holds $2600 of my money after acknowledging they would refund me. They are just delaying the process. Will not be recommending Vietnam Airlines to any of my clients travelling to Asia. They may have got $2600 out of me but they will lose so much more business moving forward due to the way they are handling their clients in times of crises. I was sympathetic and very patient with them, but now when I require a little bit back from them, even just an email of communication, it is ignored. Poor form VN.

    Aleksandr

    from Singapore - January 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had a very bad experience with Vietnam airlines. First of all, they don’t provide baggage transfer if you are traveling joint fly. In my case it was Phu Quock – Ho Chi Minh – Singapore. Second and most important if you are traveling with somebody you can’t join your baggage limits. I have travelled with my wife from ho chi minh to Singapore, so we had 20+20kg baggage limit. Our baggage was 30 kg in one bag and they force us to split our one bag to two bags which weight don’t exceed 20kg. The funny thing is that for the same day flight from Phu Quock to ho chi min they allowed to join our limits and we had no problem.

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