Kulula

DO NOT BOOK WITH THIS AIRLINE!!!! We booked a domestic flight for our planned 3 week trip trip to south africa from Ireland. Covid meant our flights leaving Ireland was suspended. The customer service was horrendous – I received no reply to repeated messages and emails sent. They were not willing to refund the 200 euro spent. A friend in South Africa did get through to them eventually and the only option they gave my son and I was to pay more money to rebook flights within 5 months yet flights are still suspended??? This is not realistic nor is it helpful and quite appalling given that our inability to get to South Africa is completely out of our control. All other agents whom we booked with in South Africa kindly refunded our money. I would subsequently advice people not to book with this airline period given our negative experience overall.

Worst airline ever to use from the service staff when making amendments to your bookings to its aircrafts same whatsapp group as a taxi (amaphela)

We (parents, children and grand parents) had bought tickets for a connecting flight to Cape Town from J-burg more than half a year ago and only had a short time to find the Kulula check in counter, which wasn’t so easy for us. We got there 20 min. before the counter was closing, but were told, that the flight had been overbooked. Everybody at or around the counter where hopelessly confused, inefficient, not very good at communicating to us or other costumers. Bottom line: After a lot of confusion and waiting around, we had to wait for two ours for the next flight. No compensation – just frustration. Returning from Cape Town with Mango Air was WAY better.

I booked a return flight from George SA to Johannesburg with Kulula online. Going from George everything was ok but on checking in a week later to return to George, we were told that because we missed the first flight (George to Johannesburg) we were taken off the system. They refused to help us any further unless we could proof we were on the flight. After unpacking all of our luggage, my wife found her boarding stub. All of this took more than an hour and I could not believe that in this modern age that some stupid system still excisted

The flight was fine. My gripe is with the Kalula website and trying to book my ticket online. It is unbelievable! If I was the webmaster I would be embarrassed. One can spend hours trying to book a flight. Errors everywhere. Cannot process certain credit cards one day and then different one’s the next. Within 2 minutes the price of a particular flight varies from R650.00 to R1800.00. I was told it was because of sudden availability changes. Not true. I could see the seat availability as I had just reserved a seat minutes prior. There were dozens of seats available. Very frustrating. And then they have the audacity to charge you R100.00 rand to call them up to book a flight because you cannot do it online. This archaic web issue is not new. It has been like this for years. Kalula, get a grip! If the birth certificates are not chasing your customers away, your website will.