United Airlines

Flew from Orlando to New York, my wife left a bag on the plane, reported straight away in the airport and nothing turned up, either pilot, hostesses or cleaners have taken it. Our next flight from New York to Hawaii 11.5hrs the plane had come in from France. We booked premium economy and was Absolutely disgusting, the pull out food tray was heavily soiled with food on the floor. The pouch on the back of the seat had rubbish and dirty hand wipes left in it. We have travelled from Newzealand to USA on holiday totalling 12 flights in total. We will never book with united Airlines ever again.

I booked a flight with United and later called to reschedule, the date for the flight was changed and I got a credit from United, coz my new flight was cheaper. trying to check in my bags for my return trip and decided to use my credit.I call United and speak with a rep, a supervisor, a manager and they say i cant use my credit because i am flying with air Canada. my flight was booked with united not air canada, why is it so hard for them to transfer the payment. They confirm that yes i booked with united but air Canada is in star alliance united that is why i was scheduled with air canada. how is this my fault or problem, they decided to collaborate with air canada, they , why is it so hard to just connect with them and get my bags paid. Next thing i hear is i can only use the credit for united and mind you this credit has a deadline to be used else i loose it. So i either loose it or fly again with them.save your money and book with a better travel company

United does an excellent job of communicating via text during travel compared to their competitors. I find United to be a step above in class and customer service.

Had a flight to New Zealand with return in March 2023. What an experience! A plane was changed at SFO due to requiring serious maintenance, this caused hours of delay and the same happened at SFO on the return flight, even more hours delay. I was worried all the time in the air….would it stay there. Offered a grotty bag of crisps and small can of drink. The real winner was the strange sandwich given on the plane.
I ask ‘are their planes safe,!
Don’t want to fly on United again and they know that. So what am I offered, 7500 airmiles and $150 both to use on ‘United Airlines’. Bright people must run United!

2nd leg of a trip back to Chicago from Athens, stopover in Montreal, then flight to Chicago. 7 of us (family) were traveling. Boarded the plane headed to Chicago (Thursday night), sat for 30+ minutes at gate, then pilot announced a ‘mechanical problem’ we de-planed and queued up at gate to find out how United was going to get us home. after an hour wait, we got to gate attendant who said they do not re-book at the gate, she gave us a hotel voucher (for one night) and told us to call the number on the business cards they had at the desk. United was ZERO help in getting us home, much less quickly. we were stranded in Montreal until Sunday morning, United has refused to reimburse us for the extra $1500 in expenses we were forced to pay for hotels (Friday/Saturday) and food for 7 for 3 days. Horrible experience as it happened and then again when United refused to do the right thing and fully reimburse us (they should pay us double for the inconvenience!) THE WORST!